Print Spooler service terminated unexpectedly


Every time I try to install a printer on this one PC, the Spooler crashes and the installation fails. PC is brand new. Through troubleshooting, I found out that anytime I try to do anything with the printers, the spooler fails, like trying to delete drivers.

When the spooler crashes, this error is generated:

  • Faulting application name: spoolsv.exe, version: 6.3.9600.17480, time stamp: 0x54585db9
  • Faulting module name: hpb6sy2917_x64gui.dll, version:, time stamp: 0x5553b101
  • Exception code: 0xc0000005
  • Fault offset: 0x00000000000c2f2b
  • Faulting process id: 0x10e0
  • Faulting application start time: 0x01d11b2357d095b2
  • Faulting application path: C:\WINDOWS\System32\spoolsv.exe
  • Faulting module path: C:\WINDOWS\system32\spool\DRIVERS\x64\3\hpb6sy2917_x64gui.dll
  • Report Id: baaa4645-8716-11e5-be88-8cdcd453c6a8
  • Faulting package full name:
  • Faulting package-relative application ID:

Obviously, I have tried manually starting the service, and it does start, but as soon as I try anything, it crashes again.

“SFC /Scannow” found errors, but could not fix.

“dism /Online /Cleanup-Image /RestoreHealth” completed successfully.

I’m at my wits end, any help will be appreciated.

asked on Super User Nov 10, 2015 by Ian Hawkins • edited Nov 10, 2015 by DavidPostill

1 Answer


We had a similar issue today Nov 23 2016- All Win 8 computers spoolers started failing after we distributed an HP M604 with its specific M604 driver. The M604 driver does not contain hpb6sy2917_x64gui.dll identified in the crash log, another printer on the systems does however - the HP M553. We resolved by redistributing both he M604 and M553 printers with UPD drivers (v 6.1). Also had to cleanup fallout in the form of orphaned 'grayed out' print objects - old object names that were no longer in the GPO had to be deleted in Device Manager/printers with SHOW HIDDEN ITEMS switched on.

answered on Super User Nov 23, 2016 by swilson

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