Start Menu in Windows 10 suddenly closes when right clicking on username

3

When you right click on your username in Windows 10, at least for me, the whole Start Menu suddenly closes (by either waiting around or moving your mouse around. you also can't click on anything) Why this is happening is beyond me.

I know I could sign out using Windows Key+X or switch using using Ctrl+Alt+Delete but I think it's really handy being able to easily switch to another other user (in my case, a user called "Development"). Basically. I want to fix this and I want it to work.

I've found absolutely nothing remotely related to my problem online, and it's happening on newly created users as well.

ShellExperienceHost.exe crashes every time. The event log is below:

Log Name:      Application
Source:        Application Error
Date:          10/23/2015 12:30:48 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Jordan-Desktop
Description:
Faulting application name: ShellExperienceHost.exe, version: 10.0.10240.16515, time stamp: 0x55fa599a
Faulting module name: StartUI.dll, version: 10.0.10240.16515, time stamp: 0x55fa5463
Exception code: 0x80000003
Fault offset: 0x00000000001c01cb
Faulting process id: 0xd6c
Faulting application start time: 0x01d10d4b5b06e206
Faulting application path: C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe
Faulting module path: C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\StartUI.dll
Report Id: 8e43e43b-a845-4d31-840e-5f5ff6c39a82
Faulting package full name: Microsoft.Windows.ShellExperienceHost_10.0.10240.16384_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: App
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-10-23T04:30:48.000000000Z" />
    <EventRecordID>9249</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Jordan-Desktop</Computer>
    <Security />
  </System>
  <EventData>
    <Data>ShellExperienceHost.exe</Data>
    <Data>10.0.10240.16515</Data>
    <Data>55fa599a</Data>
    <Data>StartUI.dll</Data>
    <Data>10.0.10240.16515</Data>
    <Data>55fa5463</Data>
    <Data>80000003</Data>
    <Data>00000000001c01cb</Data>
    <Data>d6c</Data>
    <Data>01d10d4b5b06e206</Data>
    <Data>C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe</Data>
    <Data>C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\StartUI.dll</Data>
    <Data>8e43e43b-a845-4d31-840e-5f5ff6c39a82</Data>
    <Data>Microsoft.Windows.ShellExperienceHost_10.0.10240.16384_neutral_neutral_cw5n1h2txyewy</Data>
    <Data>App</Data>
  </EventData>
</Event>

Running the System Maintenance troubleshooter didn't work. The results are below:

I generated a crash dump of ShellExperienceHost.exe. [ Download here ]

windows-10
start-menu
asked on Super User Oct 23, 2015 by Insane • edited Oct 27, 2015 by Insane

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