i have a user running Windows7 Ent x64 8gigs ram in a domain environment. Excel 2013(32bit) keeps crashing intermittently at least once a day. Thus far i have:
tried Excel safe mode
checked graphics hardware acceleration in advanced Excel options
disabled add-ins ( user only has one add-in though, ie ASAP Utilities)
checked default printer
cleared %temp%
repaired Excel 2013
The user claims to be working on the file then it just crashes. Yesterday she was selecting cells(Ctrl D, or something) then it crashed. today she mailed me again that it crashed. The files are located on a share drive and accessed her colleagues don't have any issues working with the files. Please see event log below? Anyone help?
Faulting application name: EXCEL.EXE, version: 15.0.4569.1504, time stamp: 0x52c5e9e1 Faulting module name: EXCEL.EXE, version: 15.0.4569.1504, time stamp: 0x52c5e9e1 Exception code: 0xc0000005 Fault offset: 0x000747a3 Faulting process id: 0xd18 Faulting application start time: 0x01d0fa8452c15864 Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\EXCEL.EXE Faulting module path: C:\Program Files (x86)\Microsoft Office\Office15\EXCEL.EXE Report Id: 5ad80fe9-6684-11e5-84c3-1803731facd1
Common causes of excel crash are formatting and calculation. Maybe you should take a look of that in your excel. Excessive formatting or calculation may crash your excel.
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