Since upgrading to Windows 10, the remote desktop client has been intermittently failing with “Remote Desktop Connection has stopped working.” Again it’s intermittent, and sometimes when I re-open and attempt to reconnect it goes through fine. It’s quite annoying.
The following are in the application logs in event viewer. I can't find anything about
This happens when I try to connect via RDP to Windows 7, Windows 8, Windows 8.1, Windows 10, Windows 2008, Windows 2012… And it's intermittent on all of them.
Faulting application name: mstsc.exe, version: 10.0.10240.16384, time stamp: 0x559f3878 Faulting module name: LogonDemo64.dll, version: 0.0.0.0, time stamp: 0x5552511b Exception code: 0xc0000005 Fault offset: 0x0000000000002613 Faulting process id: 0x5010 Faulting application start time: 0x01d0f42240478571 Faulting application path: C:\WINDOWS\system32\mstsc.exe Faulting module path: C:\WINDOWS\system32\LogonDemo64.dll Report Id: b9c5b2c6-1c67-4f68-8151-34826370ce75 Faulting package full name: Faulting package-relative application ID:
In my case, the faulting module was
vorbis.acm. It was present in my system because I have ImageLine FL Studio installed. To fix:
EDIT: Found a whole article about that in the net: https://tommynation.com/fix-remote-desktop-connection-stopped-working-error/
From the article:
The Application log in the Windows Event Log showed the error was related to the remote audio functionality.
Apparently, Remote Desktop Connection is using the Ogg Vorbis ACM codec for remote audio, and this was related to the crash on my local Remote Desktop Connection client.
Faulting application name: mstsc.exe, version: 10.0.10049.0 Faulting module name: vorbis.acm, version: 0.0.3.6 Exception code: 0xc0000005 Fault offset: 0x0000000000001f4f Faulting process id: 0x2478 Faulting application path: C:\WINDOWS\system32\mstsc.exe Faulting module path: C:\WINDOWS\system32\vorbis.acm
Either disable remote audio or rename vorbis.acm in C:\Windows\System32 will fix the issue on 64-bit Windows.
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