Windows 10 “Remote Desktop Connection has stopped working.”

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Since upgrading to Windows 10, the remote desktop client has been intermittently failing with “Remote Desktop Connection has stopped working.” Again it’s intermittent, and sometimes when I re-open and attempt to reconnect it goes through fine. It’s quite annoying.

The following are in the application logs in event viewer. I can't find anything about LogonDemo64.dll.

This happens when I try to connect via RDP to Windows 7, Windows 8, Windows 8.1, Windows 10, Windows 2008, Windows 2012… And it's intermittent on all of them.

Faulting application name: mstsc.exe, version: 10.0.10240.16384, time stamp: 0x559f3878
Faulting module name: LogonDemo64.dll, version: 0.0.0.0, time stamp: 0x5552511b
Exception code: 0xc0000005
Fault offset: 0x0000000000002613
Faulting process id: 0x5010
Faulting application start time: 0x01d0f42240478571
Faulting application path: C:\WINDOWS\system32\mstsc.exe
Faulting module path: C:\WINDOWS\system32\LogonDemo64.dll
Report Id: b9c5b2c6-1c67-4f68-8151-34826370ce75
Faulting package full name: 
Faulting package-relative application ID:
remote-desktop
windows-10
asked on Super User Sep 21, 2015 by joelc • edited Sep 21, 2015 by Giacomo1968

2 Answers

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Faulting module name: LogonDemo64.dll

this shows you the cause. The crash is caused by LogonDemo64.dll. Go to system32 folder, look for the file version and product name and try to get an update.

answered on Super User Sep 21, 2015 by magicandre1981
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In my case, the faulting module was vorbis.acm. It was present in my system because I have ImageLine FL Studio installed. To fix:

  1. Rename or remove the vorbis.acm file in System32 folder.
  2. Turn off transmission of sound in your remote connection advance settings (I did that)

EDIT: Found a whole article about that in the net: https://tommynation.com/fix-remote-desktop-connection-stopped-working-error/

From the article:

The Application log in the Windows Event Log showed the error was related to the remote audio functionality.

Apparently, Remote Desktop Connection is using the Ogg Vorbis ACM codec for remote audio, and this was related to the crash on my local Remote Desktop Connection client.

Faulting application name: mstsc.exe, version: 10.0.10049.0
Faulting module name: vorbis.acm, version: 0.0.3.6
Exception code: 0xc0000005
Fault offset: 0x0000000000001f4f
Faulting process id: 0x2478
Faulting application path: C:\WINDOWS\system32\mstsc.exe
Faulting module path: C:\WINDOWS\system32\vorbis.acm

Either disable remote audio or rename vorbis.acm in C:\Windows\System32 will fix the issue on 64-bit Windows.

answered on Super User Sep 28, 2016 by evilkos • edited Aug 25, 2017 by Ed King

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