Metro/modern App issues

0

A lot of metro apps had problem when my PC was running Windows 8.1 - some apps don't have sound while others, e.g., the built-in Movies&TV, just quit after clicked. Now the problems remain the same after upgraded to Windows 10.

The following is the event log of "Movies & TV" crashing. How to resolve the issue?

Faulting application name: Video.UI.exe, version: 1.6.1182.0, time stamp: 0x55a77b42
Faulting module name: twinapi.appcore.dll, version: 10.0.10240.16397, time stamp: 0x55af1390
Exception code: 0xc000027b
Fault offset: 0x000000000006687f
Faulting process id: 0x1720
Faulting application start time: 0x01d0cb401867c3f8
Faulting application path: C:\Program Files\WindowsApps\Microsoft.ZuneVideo_3.6.11821.0_x64__8wekyb3d8bbwe\Video.UI.exe
Faulting module path: C:\Windows\System32\twinapi.appcore.dll
Report Id: 9ce5648f-a515-4310-9197-a6d712407517
Faulting package full name: Microsoft.ZuneVideo_3.6.11821.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: Microsoft.ZuneVideo
windows
windows-8.1
windows-10
asked on Super User Jul 31, 2015 by Flou

1 Answer

1

If you are using the N version of Windows 10 - try installing this

https://www.microsoft.com/en-us/download/confirmation.aspx?id=48231

It resolved a similar problem for me.

The N version of windows doesn't have any media related technologies installed. For more info on this, check

http://windows.microsoft.com/en-ie/windows-8/upgrade-to-n

answered on Super User Aug 5, 2015 by Thomas

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