I am on a domain computer running Windows 7 Enterprise. I am having trouble accessing network drives and network shares (including network printers). I am able to access the internet fine.
I have to wait a very long time for windows explorer to eventually give an error when clicking on a network drive as says that the network share location refers to a location that is unavailable. When clicking on a link to the network share location, e.g.
\\nas\sharename, the progress bar in the address bar takes a very long time and sits there with the red x to cancel then says that the location is not accessible. I have also gotten error code
0x80004005, unspecified error, when trying to access network shares that were on a workgroup. I was able to ping the other computer that was on the workgroup but not access or browse network shares.
Other programs that access network share also hang for a very long time before doing anything. This has happened after I login with my username and password, which I believe is because group policy is trying to access a network share. If I unplug my network cable I can login after a few minutes as opposed to 20 minutes or so.
I have System Center Endpoint Protection (SCEP) that has real-time protection turned on. It has settings to scan all downloads, monitor all files, behavior monitoring enabled, and Network Inspection System enabled. I am not able to change any of these settings since they are set by group policy.
I have looked at a lot of different online forums for solutions including
I tried the following
The Local Area Connection has the following
"Local Policies" "Security Options"
"Computer Configuration" "Windows Settings" "Security Settings" "Local Policies" "Security Options"
The processing of Group Policy failed. Windows attempted to read the file xxx from a domain controller and was not successful. Group Policy settings may not be applied until this event is resolved. This issue may be transient and could be caused by one or more of the following:
a) Name Resolution/Network Connectivity to the current domain controller.
b) File Replication Service Latency (a file created on another domain controller has not replicated to the current domain controller).
c) The Distributed File System (DFS) client has been disabled.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.
Here is a list of some services
The order listed under
HKLM\SYSTEM\CurrentControlSet\Control\NetworkProvider has listed for both
I looked at the MSI installer history around the time the problems started happening. I had recently gotten a new computer. I believe IT installed McAfee DLP Endpoint and ManageEngine AssetExplorer Agent. I believe IT had also activated Trusted Platform Module (TPM) in the BIOS. I had installed Visual C++ redistributable, Java runtime, and .NET Framework recently.
Our IT technician who used to work on our systems recently left the company. We had a temporary contract worker for a couple weeks, but IT decided to get someone else, so we are currently without someone to help.
For all Network Connections (ncpa.cpl) went in and unchecked TCP/IPv6 for all adapters
I am currently able to access some network shares, but not all of them, such as the network server that hosts our printers, so I can't print.
I tried to access those network shares by appending the fully qualified domain name FQDN at the end of the share name, as well as entering in the IP addresss manually. I am able to ping the servers/shares, however I do not have access:
unspecified error 0x80004005when trying to access with windows explorer
net use Z: \\NetworkServerName\NetworkShareName /P:Yesit returns
System error 64 has occurred
When I run the following commands I found in the thread :
w32tm /query /source
I am able to get the names of the domain controllers successfully
I entered the following commands to reset Winsock and reset TCP/IP:
netsh winsock reset c:\winsock.log
netsh int ip reset c:\ipreset.log
and rebooted my computer, however still had the same problems.
for Dhcp-Client logs there are warnings whenever I try to access network shares and fail:
I found out that those warnings listed in the DHCP event viewer logs were for Microsoft Virtual WiFi Miniport Adapters receiving timeouts
=========================================================================== Interface List 21...da fc 93 53 a8 e1 ......Microsoft Virtual WiFi Miniport Adapter #4 20...da fc 93 53 a8 e0 ......Microsoft Virtual WiFi Miniport Adapter #3 15...34 e6 d7 22 a2 1e ......Intel(R) Ethernet Connection I217-LM 14...d8 fc 93 53 a8 e0 ......Intel(R) Dual Band Wireless-AC 7260 1...........................Software Loopback Interface 1 38...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter 19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2 39...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3 17...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface 22...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #7 =========================================================================== IPv4 Route Table =========================================================================== Active Routes: Network Destination Netmask Gateway Interface Metric 0.0.0.0 0.0.0.0 172.27.24.1 172.27.24.167 10 127.0.0.0 255.0.0.0 On-link 127.0.0.1 306 127.0.0.1 255.255.255.255 On-link 127.0.0.1 306 127.255.255.255 255.255.255.255 On-link 127.0.0.1 306 172.27.24.0 255.255.255.0 On-link 172.27.24.167 266 172.27.24.167 255.255.255.255 On-link 172.27.24.167 266 172.27.24.255 255.255.255.255 On-link 172.27.24.167 266 188.8.131.52 240.0.0.0 On-link 127.0.0.1 306 184.108.40.206 240.0.0.0 On-link 172.27.24.167 266 255.255.255.255 255.255.255.255 On-link 127.0.0.1 306 255.255.255.255 255.255.255.255 On-link 172.27.24.167 266 =========================================================================== Persistent Routes: None IPv6 Route Table =========================================================================== Active Routes: If Metric Network Destination Gateway 1 306 ::1/128 On-link 1 306 ff00::/8 On-link =========================================================================== Persistent Routes: None
I am not an expert and do not know if the Virtual WiFi Miniport Adapter is causing problems or there is something else that is missing...
I restarted in Safe Mode with Networking and I was able to access all of the network locations that I was not able to access previously. A difference that I noticed if I clicked on the network icon
I am still waiting for IT to prepare an image to reconfigure the laptop from scratch, but I would prefer not to if there is another solution
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