Cisco AnyConnect Secure Mobility Agent was working until yesterday, then it suddenly stopped. I have not installed/updated any software on my PC in the past week.
When I start the Cisco AnyConnect client, I get the messages:
VPN Service not available.
The VPN agent service is not responding. Please restart this application after a minute.
My Event Log shows this information:
Faulting application name: vpnagent.exe, version: 3.1.5187.0, time stamp: 0x543f5ae9 Faulting module name: vpncommon.dll, version: 3.1.5187.0, time stamp: 0x543f58ef Exception code: 0xc0000005 Fault offset: 0x0005eac6 Faulting process id: 0x2a5c Faulting application start time: 0x01d04087bc1b3ff3 Faulting application path: C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpnagent.exe Faulting module path: C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpncommon.dll Report Id: fd291387-ac7a-11e4-9545-415645000030
I have checked the files:
with those on a colleague's PC (where Cisco Anyconnect works) and they are identical.
I have tried moving all of the files within:
to another directory, whilst I re-installed the software, but this did not help (I have seen other post say that this resolved this issue).
Please can you tell me how I can resolve this issue.
I resolved the issue by uninstalling CISCO AnyConnect, then deleting the folder:
C:\ProgramData\Cisco\Cisco AnyConnect Secure Mobility Client
Note that this folder is hidden: C:\ProgramData
Then I re-installed the CISCO AnyConnect software and it started working.
You may have Internet Connection Sharing service active, like when you set your computer as a wifi hotspot. Sharing connections may prevent Cisco VPN service to run. In Windows 7 or 8, open local services configuration, look for Internet Connection Sharing service and stop it (double-click and hit "Stop"). Try starting the VPN client service again by starting the Cisco Systems Inc. VPN service. Locate the VPN executable and run it.
Hope it helps.
User contributions licensed under CC BY-SA 3.0