3 year old Notebook HP Pavilion dv7 is displaying an error which is:


STOP: 0x0000009C (0x0000000000000000, 0xFFFFF880009F1C70, 0x0000000000000000, 0x0000000000000000)

I did some research on google and such and i know it is CPU or Power Supply but no further info or how to resolve the problem.

  • Spec:
  • CPU: Intel Core i7 Q720@1.60Ghz - NO OC
  • GPU: ATI Mobility Radeon HD 5650
  • 8GB RAM
  • WIN7 HE 64x

Loaded BIOS defaults - error still appearing.

asked on Super User Feb 5, 2014 by bxvp • edited Feb 5, 2014 by suspectus

1 Answer


This generally means a hardware failure - though issues with the BIOS/UEFI can cause this.

  • Make sure your system is well ventilated and dusted.
  • Open your system up and make sure all fans are working.
  • Check the power needs of your GPU and make sure your power supply is rated to handle.


  • Update BIOS/system firmware to latest version.
  • Swap out RAM modules and try to isolate to see if this occurs with only one installed. If it does, that module may be bad.
  • Replace your power supply if it's possible, particularly if you are using an OEM one.
  • The GPU itself may be faulty and causing this.
  • If it still occurs, you may have a bad motherboard or CPU.
answered on Super User Feb 5, 2014 by LawrenceC

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