Can't install new AMD video driver

1

Yesterday I started getting issues with AMD catalyst 13.4 (minidump of the crash was removed while restoring a restore point, I suspect). So I figured I'd uninstall 13.4 and install the latest version, 13.12. During installation I got another BSOD. I retried a few times and kept getting the same BSOD. I also tried driver versions 13.11 beta 9.5 and 13.9, but these gave the same BSODs. Eventually I installed 13.4 again, and it seemed to work properly, but today I again got a BSOD from 13.4.

I again tried to install a newer driver, but got the same BSOD during installation as I got earlier.

I've included some minidumps in a dropbox folder. Unfortunately, I can't tell which of these were caused during the installation of new drivers or by crashes from the old drivers; my minidump folder is cluttered with minidumps, and I lost a few while restoring restore points.

I've also reseated my graphics card, used a different DVI ouput and tested my RAM. There seems to be nothing wrong with the hardware. The default Windows video driver is also working without problems. The graphics card is a Club3D HD7950 RoyalKing.

When installing the driver manually, in safe mode, the installation works, but if I then reboot my PC I get a BSOD again.

2 BSODs are caused, SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M 0x1000007E and SYSTEM_SERVICE_EXCEPTION 0x3B. The former during installation, and the latter when 13.4 crashes.

EDIT: Did some more testing. Any driver newer than 13.4 won't install. 13.4 and below do install. However, it only works for about a day. Then I get a BSOD (SYSTEM_SERVICE_EXCEPTION 0x3b). And then it fails to boot, with that same BSOD.

EDIT: I just got another BSOD from atikmpag.sys, while running the default Windows driver. I've checked, and it was still in system32/drivers. I've deleted it now.

Here are the screenshots @magicandre1981 requested:

enter image description here enter image description here enter image description here enter image description here enter image description hereTwo of those are in my PC, slot 2 and 4

enter image description here Microsoft Basic Display adapter, because I had to remove the faulty driver.

enter image description here

drivers
graphics-card
bsod
windows-8.1
asked on Super User Dec 22, 2013 by Simon Verbeke • edited Dec 24, 2013 by Simon Verbeke

2 Answers

2

Although it seems like a hardware problem to me (from here, without seeing it ;) ), you'll still want to discern if it's hardware or software that's causing the problem.

If you want to eliminate software, reinstall your OS (or install a fresh test copy on a different drive).

If you want to eliminate hardware, then you'll need spare parts to start swapping in and out.

answered on Super User Dec 27, 2013 by Ƭᴇcʜιᴇ007
0

If you have an alternate card(integrated graphics card, IGD) in your system then first goto your bios and restore all settings (default bios settings) and then boot from that card (i.e. go into your BIOS ,as I don't know your bios I wouldn't be able to tell you exactly, and then go to video options that lets you to determine which card you want to use during Boot process). If this works (which I hope should work and as you also said that "The default Windows video driver is also working without problems" as these drivers work on an integrated card) then it should not be a problem of your graphics driver. First try to update your BIOS (it's for if this is your first BIOS update) and always boot from IGD into your windows. Then first change your preferred screen to the other screen (Screen using your AMD graphics card) and then try to change your screen to another input (I assume that your monitor accepts multi-inputs). You should always do this and if you want to boot from AMD graphics card you can change it anytime, but since it crashes most of the time, I recommend you to use this method for some days(1 week or so) and then change your default Graphics card during boot. choose screen from here Screen 1 Screen 2

screen 1 uses IGD. screen 2 uses Nvidia card.

answered on Super User Dec 25, 2013 by Hunter

User contributions licensed under CC BY-SA 3.0