Windows 7 64bit crash during gameplay. Caused by drivers ntoskrnl.exe and hal.dll

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I'm having trouble with a computer that I built a little less than a year ago (Christmas 2012). I have just recently been getting the blue screen of death while playing Banner's new expansion called Chivalry: Deadliest Warrior.

The BSOD only occurs while playing the game and it has happened 4 times today. I've downloaded a program called BlueScreenView from www.nirsoft.net and it is showing me that the first 3 crashes were caused by the driver hal.dll and the 4th was caused by the driver ntoskrnl.exe.

I'm unsure of what to do now as my knowledge of computer software is very limited. I have run across a couple of things on the internet, like re-install the VGA driver, but that doesn't seem like the answer because in the report I have generated it is telling me that Microsoft developed all 4 of these drivers and they are part of the operating system (not NVIDIA). Below are copies of the blue screen report. Can anyone help me?

ntoskrnl.exe

111513-5912-02.dmp 11/15/2013 8:11:55 PM DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1 000000000000007d 0000000000000006 0000000000000008 000000000000007d ntoskrnl.exe ntoskrnl.exe+75bc0 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.18247 (win7sp1_gdr.130828-1532) x64 ntoskrnl.exe+75bc0 C:\Windows\Minidump\111513-5912-02.dmp 4 15 7601 293,416 11/15/2013 8:12:31 PM

hal.dll

111513-5912-01.dmp 11/15/2013 12:31:17 AM 0x00000124 0000000000000000 fffffa80070ef028 00000000be200000 000000000005110a hal.dll hal.dll+12a3b Hardware Abstraction Layer DLL Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.17514 (win7sp1_rtm.101119-1850) x64 ntoskrnl.exe+75bc0 C:\Windows\Minidump\111513-5912-01.dmp 4 15 7601 293,400 11/15/2013 12:31:46 AM

windows-7
drivers
bsod
asked on Super User Nov 16, 2013 by Lucas

1 Answer

2

The issue is not really that the problem is in ntoskrnl or hal, but rather that the crash simply shows that module. The most likely reason is overheating during gameplay, but faulty video drivers can also cause such crashes.

Remedy usually is:

  • Try newer drivers, especially from the chipset mfr
  • Adjust video settings
  • Run a program to monitor temperatures of the CPU & system, and ensure that it's not over-heating during gameplay (which is very common.)

Seriously: the MS-developed drivers are usually -not- better than the chipset mfr's drivers. MS provides a baseline driver and rarely updates it; the chipset companies fix bugs and provide new releases. So given what you posted, you probably should prioritize updating the driver to the latest & best for the card you have.

Additionally, your problems seem common with that card. This thread: https://forums.geforce.com/default/topic/619501/bsod-irql_not_less_or_equal/ contains a post from someone who has had better results by turning off vsync and anti aliasing. That is certainly worth trying.

answered on Super User Nov 16, 2013 by Debra

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