An HP tech had to replace my motherboard (twice within a short period, actually) and now Windows 8 wants me to reactivate. I get this error when I try to go through the activation process:
What do I do?
Update: I got this output when I ran the first command in magicandre1981's post.
Deployment Image Servicing and Management tool
Version: 6.2.9200.16384
Image Version: 6.2.9200.16384
[==========================100.0%==========================]
Error: 1392
The file or directory is corrupted and unreadable.
The DISM log file can be found at C:\Windows\Logs\DISM\dism.log
I also called Microsoft tech support and I gave them my key and the error code, but they directed me towards the DreamSpark site because I'm using a DreamSpark Premium key. I don't know if either of these two actions did anything to resolve the problem, but a few hours later my Windows install had been activated successfully in the background.
This notification showed up in my Action Center, but I don't know if it is related to my problems at all:
Following this notification I rebooted my machine as instructed and everything seems to work fine now. I'm not sure who to credit for solving this question, though.
I suggest you activate by phone by following the steps below:
Press Windows key + X then click Run, then type: slui.exe 4
Next press the 'ENTER' key
Select your 'Country' from the list.
Choose the 'Phone Activation' option.
Stay on the phone (do not select/press any options) and wait for a person to help you with activation.
Explain your problem clearly to the support person.
Run the new DISM commands, to detect missing and corrupted Windows files, from a cmd prompt with admin rights:
DISM /Online /Cleanup-Image /ScanHealth
If it detects errors, run this:
DISM /Online /Cleanup-Image /RestoreHealth
to restore damaged files. Now reboot and try to activate Windows again. Does it work this time?
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