Wacom consumer tablet driver service may crash while opening Bamboo Preferences, often after resuming computer from sleep


One of the ExpressKeys on my Wacom Bamboo Capture graphics tablet is mapped to Bamboo Preferences, so that I can quickly access the tablet settings and view the battery level (I have the Wireless Accessory Kit installed).

However, when I connect the tablet to the computer, in wired or wireless mode, and attempt to open Bamboo Preferences, the Wacom consumer tablet driver service may crash, most often when I try to do so after resuming the computer from sleep. There is usually no direct indication of the crash (although I once did get Tablet Service for consumer driver stopped working and was closed), only that the cursor shows that the system is busy for a split second. When this happens, the pen no longer tracks on the screen when in proximity of the tablet (even though it is detected by the tablet itself); however, touch continues to function correctly.

To recover from this condition, I need to restart the tablet driver services. I got tired of having to go through Task Manager to restart the service every time this happens, so I ended up writing the following command script, with a shortcut on the desktop for running it with elevated privileges:

net stop TabletServicePen
net start TabletServicePen
net stop TouchServicePen
net start TouchServicePen

Is there something I can do to prevent these crashes from happening in the first place, or do I have have to deal with this issue until the driver is updated?

Windows 7 Home Premium 64-bit. Tablet drivers are up to date.

Technical details

Action Center gives the following details about the crash in Reliability Monitor:


Tablet Service for consumer driver


Stopped working


‎10/‎15/‎2012 2:48 PM


Report sent


Faulting Application Path: C:\Program Files\Tablet\Pen\Pen_Tablet.exe

Problem signature

Problem Event Name: APPCRASH
Application Name: Pen_Tablet.exe
Application Version:
Application Timestamp: 4e694ecd
Fault Module Name: Pen_Tablet.exe
Fault Module Version:
Fault Module Timestamp: 4e694ecd
Exception Code: c0000005
Exception Offset: 00000000002f6cde
OS Version: 6.1.7601.
Locale ID: 1033
Additional Information 1: 9d4f
Additional Information 2: 9d4f1c8d2c16a5d47e28521ff719cfba
Additional Information 3: 375e
Additional Information 4: 375ebb9963823eb7e450696f2abb66cc

Extra information about the problem

Bucket ID: 45598085

Exception code 0xC0000005 means STATUS_ACCESS_VIOLATION. The event log contains essentially the same information.

asked on Super User Oct 15, 2012 by bwDraco • edited Jun 12, 2020 by Community

0 Answers

Nobody has answered this question yet.

User contributions licensed under CC BY-SA 3.0