Wacom consumer tablet driver service may crash while opening Bamboo Preferences, often after resuming computer from sleep

1

One of the ExpressKeys on my Wacom Bamboo Capture graphics tablet is mapped to Bamboo Preferences, so that I can quickly access the tablet settings and view the battery level (I have the Wireless Accessory Kit installed).

However, when I connect the tablet to the computer, in wired or wireless mode, and attempt to open Bamboo Preferences, the Wacom consumer tablet driver service may crash, most often when I try to do so after resuming the computer from sleep. There is usually no direct indication of the crash (although I once did get Tablet Service for consumer driver stopped working and was closed), only that the cursor shows that the system is busy for a split second. When this happens, the pen no longer tracks on the screen when in proximity of the tablet (even though it is detected by the tablet itself); however, touch continues to function correctly.

To recover from this condition, I need to restart the tablet driver services. I got tired of having to go through Task Manager to restart the service every time this happens, so I ended up writing the following command script, with a shortcut on the desktop for running it with elevated privileges:

net stop TabletServicePen
net start TabletServicePen
net stop TouchServicePen
net start TouchServicePen

Is there something I can do to prevent these crashes from happening in the first place, or do I have have to deal with this issue until the driver is updated?

Windows 7 Home Premium 64-bit. Tablet drivers are up to date.

Technical details

Action Center gives the following details about the crash in Reliability Monitor:

Source

Tablet Service for consumer driver

Summary

Stopped working

Date

‎10/‎15/‎2012 2:48 PM

Status

Report sent

Description

Faulting Application Path: C:\Program Files\Tablet\Pen\Pen_Tablet.exe

Problem signature

Problem Event Name: APPCRASH
Application Name: Pen_Tablet.exe
Application Version: 5.2.5.5
Application Timestamp: 4e694ecd
Fault Module Name: Pen_Tablet.exe
Fault Module Version: 5.2.5.5
Fault Module Timestamp: 4e694ecd
Exception Code: c0000005
Exception Offset: 00000000002f6cde
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 9d4f
Additional Information 2: 9d4f1c8d2c16a5d47e28521ff719cfba
Additional Information 3: 375e
Additional Information 4: 375ebb9963823eb7e450696f2abb66cc

Extra information about the problem

Bucket ID: 45598085

Exception code 0xC0000005 means STATUS_ACCESS_VIOLATION. The event log contains essentially the same information.

windows-7
drivers
crash
graphics-tablet
asked on Super User Oct 15, 2012 by bwDraco • edited Apr 14, 2018 by Hennes

0 Answers

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