BSOD after PC has been running for a while

2

I'm having a problem where my computer is getting a blue screen. I have noticed that the BSOD happens after the PC has been running for about 2 days. The BSOD's seem to be an error with atikmpag.sys with an error code of 0x00000116. The problem started about a month ago.It has happened all five times that I left my computer on that long in the past month.

Because my computer is a pre-built one from Dell, and I had upgraded the graphics card (at least a year ago) to a more demanding one, I replaced the stock 360W power supply that came with it. I replaced it with a more powerful, 680W one, because it seemed like the problem could be related to a lack of power supply wattage, but it didn't affect the problem at all. I have also run Memtest86+, and no errors were found.

Here are the minidump files for the five BSOD's that I have experienced:

https://dl.dropbox.com/u/3488338/bsoddumps.zip

System info:

  • Windows 7 Home Premium x64
  • Dell Studio XPS 435MT
  • Radeon HD 5670 (Version 12.4 of the Catalyst driver)
  • Intel Core i7 920 2.67 GHz
  • 6GB of RAM
power-supply
bsod
asked on Super User Jun 15, 2012 by bdr9 • edited Jun 16, 2012 by bdr9

1 Answer

0

Let's see.

This thread at Overclock.net was started by someone using an ATI card, getting that same BSOD (error and file). People suggested multiple different theories, and one of them pointed to a driver related issue and solution that worked for some people (apparently this isn't uncommon). In the first thread however, it turned out to be a faulty card that the owner got replaced for free by the manufacturer.

So. here is what I would do. First, follow these instructions from that second link I gave you...

Try and do it in this order: [Fixes] Catalyst Drivers Error & OC & Eyefinity & General Issues

  1. Uninstall Afterburner and Catalyst from manager.

  2. Clean it with Atiman Uninstaller v.6.3.1 (turn off UAC to install this).

  3. Install 1/25/2012 http://support.amd.com/us/gpudownload/windows/previous/12/Pages/radeon.aspx?os=Windows%20Vista%20-%2064-Bit%20Edition&rev=12.1

  4. Install MSI Afterburner 2.2.0 Beta 14 Download

  5. Enable "unoffcial overclocking" HOW TO: Enable UNOFFICIAL overclocking mode in MSI AfterBurner

  6. Afterburner settings > enable all voltage controls.

Note: Exit Afterburner prior to editing .cfg file and ULPS.

Crossfire User- Do the following between steps 4 and 5:

Disable ULPS:

  • Go to regedit (start > search programs and files > "regedit").
  • In drop down menu: find file > type "enableulps".
  • For ALL instances (keep pressing F3) change the "1" value to a "0".
  • Reboot PC.

Edit:

Use latest Afternurner 2.2.0 Beta 15

.. and again, this seemed to work for some of the people with the same error code and system file popping up on a BSOD. If that doesn't work, look into getting the card replaced under warranty (if you can).

answered on Super User Jun 16, 2012 by Bon Gart • edited Jun 17, 2012 by Bon Gart

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