Windows XP - Blue Screen


I have a Dell Latitude D810 I found in our IT storage in basement (computer graveyard) that I was going to use for parts, specifically the keyboard. When I found it, it had a note on it "Blue Screen, Dispose". It's not a bad spec machine so I was curious if it could be fixed.

It boots into Windows and soon after a blue screen appears. I tried a reformat and fresh installation of Windows might help but soon after another blue screen.

It states:

A problem has been detected and windows has been shut down to prevent damange to your computer. If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to be sure you have adequate disk space. If a driver is identified in the stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.

Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as cashing or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select advanced startup options, and the select safe mode.

Technical Information: *** STOP 0x0000008E (0xc0000005, 0x805B03F5, 0xF703DC7C, 0x00000000)

Beginning dump of physical memory Physical memory dump complete. Contact you system administrator or technical support group for further assistance.

My main question is what is this Technical Information telling me? Any other suggestions?

asked on Super User Sep 17, 2009 by CT.

7 Answers


Run memtest86 on it to test for any memory errors. Be sure to let it complete a few passes -- I've seen some modules pass the first pass then fail the second. If you receive errors, start testing each memory module individually to weed-out the defective module. Once you identify the defective module, replace it and enjoy your working laptop.

answered on Super User Sep 17, 2009 by Russ Warren

Microsoft suggests it could be something wrong with RAM modules.

Here is also a detailed post about the error and possible solutions.

answered on Super User Sep 17, 2009 by T. Kaltnekar

I'd be interested to know if it crashes when booted from a live CD (ubuntu, bartpe etc.), if it doesn't it might indicate a hard disk issue. Also if you do use an ubuntu live CD it would probably be worth trying a memtest86 (not memcheck86 as previously stated thanks to eleven81 for the correction) from the boot menu to see if there is a memory issue.

answered on Super User Sep 17, 2009 by Col • edited Sep 17, 2009 by Col

8B indicates faulty memory.

replace the memory module (RAM is cheap enough these days, 1 GB DDR2 PC2-5300 < $20, this model takes up to 2 GB) and give it a new lease of life :)

answered on Super User Sep 17, 2009 by (unknown user)

check the ram in the laptop. since it's a dell, i'm suspecting it's their dreaded 'hynix' memory. i've yet to see a computer that didn't have trouble with hynix. i've followed that blue screen to hynix ram on many occasions....

answered on Super User Sep 17, 2009 by (unknown user)

From my experience with dells, its always the RAM, take out 1 stick of ram if you can, if not replace it

answered on Super User Sep 17, 2009 by admintech

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