Cannot install windows. Compaq Presario CQ62

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I bought a used Compaq Presario CQ62 for cheap, and went to install windows on it. I formatted the partition and went to install when I got this error....

Windows cannot install required files. The file may be corrupt or missing. Make sure all files required for installation are available and restart the installation. Error code: 0x80070017

I have used this disk before with no problems, but internet searching suggested I burn one at 2x speed because that helps for some reason... I'm burning one now, but my question is, why would I get this error, OTHER than the disc being bad? I'm pretty certain this one isn't as I have used it before...

(ok so the slowly burned cd (using imgburn) didn't work either so it's DEFINITELY not the disc)

Here is what I have tried to do:

  • I took one stick of ram out because internet searching also suggested that, but it didn't make a difference.

  • I ran memory and hard drive checks and they passed fine.

  • I reset the motherboard options to default

What could it be?

windows-7
installation
disc
asked on Super User Apr 8, 2012 by Matthew • edited Apr 9, 2012 by N.N.

3 Answers

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It sounds like the disk and copying may simply copy the bad file. Can you try the original and the copy in another system and see if it works? As noted by @BryceAtNetwork23, the error is quite specific and points to a CRC error. This from Microsoft Answers is one example and this link has some suggestions like installing W7 from a USB drive

Also check the BIOS and see which mode the HD uses. AHCI or IDE If AHCI, try selecting IDE and try your disk(s) again.

answered on Super User Apr 8, 2012 by Dave M • edited Apr 8, 2012 by Moab
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my question is, why would I get this error, OTHER than the disc being bad?

You could get that issue due to a failing optical drive (the CD drive) or it could be that the ISO you downloaded is corrupt. Yes, I know you said you installed successfully with this disc before. Microsoft implies that this error is directly connected to corrupt data in this article. Yes, I know that the article does not relate to your specific circumstances.

Burning at slower speeds tends to produce discs with less potential data corruption. That's the reason for that.

It could be the quality of the DVDs that is causing the issue. It could be that your burner isn't burning as it should. It could be the cable your burner is connected with. You could look up instructions for how to install the version of Windows you have, from a flash drive. You could purchase a copy of Windows instead of using a downloaded copy. There are multiple options available... but suffice it to say that there are multiple people encountering this issue, and there does not seem to be one simple solution.

answered on Super User Apr 8, 2012 by Bon Gart
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Please make clear what is the OS you are trying to install. Now a day maximum the laptop are supporting only VISTA or Windows 7. If you are trying to install Win Xp you may get error message. Try to install Windows 7. I think it will do.

answered on Super User Apr 8, 2012 by tiki

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