Windows 7 Ultimate, death blue screen with new kingston memory
My system operations (Windows 7 Ultimate), was working perfectly with 1x2G (RAM DDR2) by months, but I bought new 4GB (2x2GB RAM DDR2) by kingston.
Retired my old memory 2gb and install the new 2x2gb on slot 3 and 4 of my motherboard (ECS A780GM-A).
The user manual of motherboard speak about the best performance of memory should installed on slot 3 and 4.
The problem: After 2 hours use more or less. My system crash (death blue screen). Before the new memory, it never happened.
Can anybody help me?
See below my blue screen dump
Created by using BlueScreenView
==================================================
Dump File : 021212-21325-01.dmp
Crash Time : 12/02/2012 11:38:18
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0xc0119fa8
Parameter 2 : 0x00000000
Parameter 3 : 0x00000000
Parameter 4 : 0x82ac26e1
Caused By Driver : halmacpi.dll
Caused By Address : halmacpi.dll+5ba9
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4686b
Stack Address 1 : ntkrnlpa.exe+726e1
Stack Address 2 : ntkrnlpa.exe+7373b
Stack Address 3 : ntkrnlpa.exe+73400
Computer Name :
Full Path : C:\Windows\Minidump\021212-21325-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 144.016
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==================================================
Dump File : 021112-20482-01.dmp
Crash Time : 11/02/2012 18:48:15
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x89144885
Parameter 3 : 0x9d1efa60
Parameter 4 : 0x00000000
Caused By Driver : fltmgr.sys
Caused By Address : fltmgr.sys+a885
File Description : Gerenciador de Filtro do Filesystem Microsoft
Product Name : Sistema Operacional Microsoft® Windows®
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Crash Address : fltmgr.sys+a885
Stack Address 1 : fltmgr.sys+a8ed
Stack Address 2 : fltmgr.sys+3340
Stack Address 3 : fltmgr.sys+3455
Computer Name :
Full Path : C:\Windows\Minidump\021112-20482-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 144.016
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Dump File : 020912-21668-01.dmp
Crash Time : 09/02/2012 14:17:18
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 0x00005002
Parameter 2 : 0xc0802000
Parameter 3 : 0x000002ec
Parameter 4 : 0x102edffe
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+dce34
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16905 (win7_gdr.111025-1503)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+dce34
Stack Address 1 : ntkrnlpa.exe+99b79
Stack Address 2 : ntkrnlpa.exe+8eddf
Stack Address 3 : ntkrnlpa.exe+876e0
Computer Name :
Full Path : C:\Windows\Minidump\020912-21668-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 144.016
==================================================
See below my report system by everest.
--------[ EVEREST Ultimate Edition ]------------------------------------------------------------------------------------
Operating System Microsoft Windows 7 Ultimate 6.1.7600
Date 2012-02-12
Time 12:39
--------[ Summary ]-----------------------------------------------------------------------------------------------------
Computer:
Computer Type PC baseado em ACPI x86
Operating System Microsoft Windows 7 Ultimate
OS Service Pack -
Internet Explorer 9.0.8112.16421
DirectX DirectX 10.1
Date / Time 2012-02-12 / 12:39
Motherboard:
CPU Type QuadCore AMD Athlon X4 620, 2600 MHz (13 x 200)
Motherboard Name ECS A780GM-A (3 PCI, 2 PCI-E x1, 1 PCI-E x16, 4 DDR2 DIMM, Audio, Video, Gigabit LAN)
Motherboard Chipset AMD 780G, AMD K10
System Memory 2304 MB (DDR2-800 DDR2 SDRAM)
DIMM3: 2 GB DDR2-800 DDR2 SDRAM (6-6-6-18 @ 400 MHz) (5-5-5-15 @ 333 MHz) (4-4-4-12 @ 266 MHz)
DIMM4: Kingston 2 GB DDR2-800 DDR2 SDRAM (5-5-5-18 @ 400 MHz) (4-4-4-12 @ 266 MHz) (3-3-3-9 @ 200 MHz)
BIOS Type AMI (11/23/09)
Communication Port Porta de comunicação (COM1)
Display:
Video Adapter ATI Radeon HD 3200 Graphics (Microsoft Corporation WDDM 1.1) (1024 MB)
Video Adapter ATI Radeon HD 3200 Graphics (Microsoft Corporation WDDM 1.1) (1024 MB)
3D Accelerator ATI Radeon HD 3200 (RS780)
Monitor Samsung SyncMaster 906BW/931BW/931CW/MagicSyncMaster CX931BW (Analog) [19" LCD] (HXGP502381)
Multimedia:
Audio Adapter ATI RS690 HDMI @ AMD RS780(M) Chipset - High Definition Audio Controller
Audio Adapter ATI RS690 HDMI @ ATI SB700 - High Definition Audio Controller
Storage:
IDE Controller Controlador de canal duplo padrão PCI IDE
IDE Controller Controlador de canal duplo padrão PCI IDE
Disk Drive MAXTOR STM3250310AS ATA Device (250 GB, 7200 RPM, SATA-II)
Disk Drive SONY "PSP" MS USB Device (7 GB, USB)
Optical Drive HL-DT-ST DVDRAM GSA-4163B ATA Device (DVD+R9:4x, DVD+RW:16x/8x, DVD-RW:16x/6x, DVD-RAM:5x, DVD-ROM:16x, CD:40x/24x/40x DVD+RW/DVD-RW/DVD-RAM)
Optical Drive MATSHITA BD-MLT UJ240AS USB Device
SMART Hard Disks Status OK
Partitions:
C: (NTFS) 232.8 GB (90.1 GB free)
Total Size 232.8 GB (90.1 GB free)
Input:
Keyboard Dispositivo de teclado HID
Mouse Mouse compatível com HID
Network:
Primary IP Address 192.168.10.10
Primary MAC Address 44-87-FC-55-10-57
Network Adapter NIC Gigabit Ethernet PCI-E Realtek Família RTL8168C(P)/8111C(P) (NDIS 6.20) (192.168.10.10)
Network Adapter Ralink RT61 Turbo Wireless LAN Card
Network Adapter TAP-Win32 Adapter OAS
--------[ DMI ]---------------------------------------------------------------------------------------------------------
[ BIOS ]
BIOS Properties:
Vendor American Megatrends Inc.
Version 080014
Release Date 11/23/2009
Size 1024 KB
Boot Devices Floppy Disk, Hard Disk, CD-ROM, ATAPI ZIP, LS-120
Capabilities Flash BIOS, Shadow BIOS, Selectable Boot, EDD, BBS
Supported Standards DMI, APM, ACPI, ESCD, PnP
Expansion Capabilities ISA, PCI, USB
[ System ]
System Properties:
Manufacturer ECS
Product A780GM-A
Version 1.0
Universal Unique ID 00020003-00040005-00060007-00080009
Wake-Up Type Power Switch
[ Motherboard ]
Motherboard Properties:
Manufacturer ECS
Product A780GM-A
Version 1.0
[ Chassis ]
Chassis Properties:
Manufacturer ECS
Chassis Type Desktop Case
Boot-Up State Safe
Power Supply State Safe
Thermal State Safe
Security Status None
[ Processors / AMD Athlon(tm) II X4 620 Processor ]
Processor Properties:
Manufacturer AMD
Version AMD Athlon(tm) II X4 620 Processor
Serial Number To Be Filled By O.E.M.
Asset Tag To Be Filled By O.E.M.
Part Number To Be Filled By O.E.M.
External Clock 200 MHz
Maximum Clock 2600 MHz
Current Clock 2600 MHz
Type Central Processor
Voltage 1.5 V
Status Enabled
Socket Designation CPU 1
HTT / CMP Units 0 / 4
[ Caches / L1-Cache ]
Cache Properties:
Type Internal
Status Enabled
Operational Mode Varies with Memory Address
Associativity 4-way Set-Associative
Maximum Size 512 KB
Installed Size 512 KB
Supported SRAM Type Pipeline Burst
Current SRAM Type Pipeline Burst
Error Correction Single-bit ECC
Socket Designation L1-Cache
[ Caches / L2-Cache ]
Cache Properties:
Type Internal
Status Enabled
Operational Mode Varies with Memory Address
Associativity 4-way Set-Associative
Maximum Size 2048 KB
Installed Size 2048 KB
Supported SRAM Type Pipeline Burst
Current SRAM Type Pipeline Burst
Error Correction Single-bit ECC
Socket Designation L2-Cache
[ Caches / L3-Cache ]
Cache Properties:
Type Internal
Status Disabled
Maximum Size 0 KB
Installed Size 0 KB
Socket Designation L3-Cache
[ Memory Devices / DIMM0 ]
Memory Device Properties:
Form Factor DIMM
Type DDR2
Type Detail Synchronous
Speed 333 MHz
Total Width 64-bit
Data Width 72-bit
Device Locator DIMM0
Bank Locator BANK0
Manufacturer Manufacturer0
Serial Number SerNum0
Asset Tag AssetTagNum0
Part Number PartNum0
[ Memory Devices / DIMM1 ]
Memory Device Properties:
Form Factor DIMM
Type DDR2
Type Detail Synchronous
Speed 333 MHz
Total Width 64-bit
Data Width 72-bit
Device Locator DIMM1
Bank Locator BANK1
Manufacturer Manufacturer1
Serial Number SerNum1
Asset Tag AssetTagNum1
Part Number PartNum1
[ Memory Devices / DIMM2 ]
Memory Device Properties:
Form Factor DIMM
Type DDR2
Type Detail Synchronous
Size 2048 MB
Speed 333 MHz
Total Width 64-bit
Data Width 72-bit
Device Locator DIMM2
Bank Locator BANK2
Manufacturer Manufacturer2
Serial Number SerNum2
Asset Tag AssetTagNum2
Part Number PartNum2
[ Memory Devices / DIMM3 ]
Memory Device Properties:
Form Factor DIMM
Type DDR2
Type Detail Synchronous
Size 2048 MB
Speed 333 MHz
Total Width 64-bit
Data Width 72-bit
Device Locator DIMM3
Bank Locator BANK3
Manufacturer Manufacturer3
Serial Number SerNum3
Asset Tag AssetTagNum3
Part Number PartNum3
jeferson
N.N.1 Answer
With the first crash on th 9th clearly happening from a memory error, and the other two unhandled exceptions in drivers - and based on this happening with the addition of the memory, it seems strong that one (or both) of the two new memory sticks is bad. Your bios should have a boot time option to do extended memory diagnostics. Let that run over night. If it generates any error logs, request a replacement from the manufactor.
answered on Super User Feb 13, 2012 by 
jdh
jdhUser contributions licensed under CC BY-SA 3.0