S.M.A.R.T Statues Bad
There are some similar questions already but I think this is different.
I have a X554L Asus notebook with Windows 10 on it. When I push the power on button, after Asus logo, I see a black screen, black screen with a blinking "_", freezed windows logo without rotating dots, windows logo with "Diagnosing Your PC" or "Recovering Your PC" under (sometimes freezed), or one of the following messages:
Reboot and Select proper Boot device
or Insert Boot Media in selected Boot device and press a key_
A disk read error occurred
Press Ctrl+Alt+Del to restart
Port O : HGST HTE721010A9E630
S.M.A.R.T Statues Bad. Backup and Replace
Press F1 to resume
Today after the "windows logo with Recovering Your PC" I got the following:
Recovery
Your PC couldn't start properly
An unexpected I/O error has occurred.
Error code : 0xc00000e9
This problem happens when a removable storage device is removed while it's in use or is failing. Properly connecting any
removable storage and restarting you PC may fix this problem
Press Enter to try again
Press F8 for startup setting
My computer freezes very often but will often work after a few minutes. Some times I get "UNEXPECTED_STORE_EXCEPTION" blue screen and sometimes there are strange sounds when the blue screen happens.
I used to see the messages "Reboot and ..." and "A disk error ...". With a computer engineer's opinion I bought another hard drive but no success. Before I changed my hard drive, when the computer freezed there was no chance that it would work so I always shut it down. Before I changed my hard drive I run the command chkdsk and it said "There are some issues but we can't fix it" but when I run the command now everything is fine. My guess is that the guy changed my hard drive made a mistake, like not attaching the cables correctly.
I'm not sure about this but I think shaking the computer a little while booting helps.
The question is "What is the issue and how can I fix it?"
2 Answers
Port O : HGST HTE721010A9E630 S.M.A.R.T Statues Bad. Backup and Replace Press F1 to resume
Your hard drive is failing and you have limited time to back everything up to a USB drive.
Once that is done, only you can decide whether to replace the drive (reasonably economical), or whether now is time for a new computer.
But be sure to back up before it is too late to get your data.
JohnIt is highly unlikely that your technician made a mistake when connecting up the drive. (There are only 2 cables of different sizes, and each can only go into the computer 1 way and they are not interchangable. I can conceive of no way a drive can be plugged in incorrectly)
As @John has said, your drive is claiming its failing, and the way it is failing is consistent with the errors you are seeing, and the "need to repair" the drive. You want to back up the disk ASAP and not rely on it.
If your technician was remiss it may have been in recommending a hard drive over an SSD. (ssd's are a lot faster and more reliable - but are more expensive, and can be a drop-in replacement for your existing drive)
S.M.A.R.T provides information about what the drive thinks of itself, and it is used to make educated guesses as to if the drive is failing - which it is here. You can install software that can read the raw S.M.A.R.T data (CrystalDisk Info can do this) and this can tell you the information its using to determine why its failing.
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