Windows 10 hibernates because of the battery

1

And by "actively" I do mean I'm typing or moving the mouse. When it happens, windows shows me a dialog box. But before I can read it, the pc is going into hibernation.

I ran powercfg /sleepstudy, which gave me this result at the time it happened:

        START TIME  DURATION    STATE       ENTRY REASON    EXIT REASON    % CAPACITY REMAINING AT START
2021-01-2521:31:07  0:01:04     Hibernate   Battery         Unknown        -

I've tried the following steps:

  • dism /online /cleanup-image /checkhealth
  • sfc /scannow
  • Appx: disabled development mode (not applicable, but that's what docter google said)

Last time it happened, the event log showed me the following error:

  • Provider: DeviceSetupManager
  • ID: 131
  • Message: Metadata staging failed, result=0x80004005 for container '{61A8331A-E61B-11EA-B197-0028F837B901}'

So there's no event that explains the hibernate. A warning in the same minute it happend reads: Media disconnected on NIC /DEVICE/{F56CA76B-204A-42A5-88CA-E16761AA86EB} (Friendly Name: Microsoft Netork Adapter Multiplexor Driver

Has anyone experienced this issue. Is it really the battery? The power adapter should be able to supply enough power. The battery is non-removable.

System information: latest build, all (driver-)updates installed

OS Name Microsoft Windows 10 Pro
Version 10.0.19042 Build 19042
Other OS Description    Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer Notebook
System Model    P870KM_KM1
System Type x64-based PC
System SKU  Not Applicable
Processor   Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz, 4201 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date   American Megatrends Inc. 5.12, 11/07/2017
SMBIOS Version  3.0
Embedded Controller Version 255.255
BIOS Mode   UEFI
BaseBoard Manufacturer  Notebook
BaseBoard Product   P870KM_KM1
Platform Role   Mobile
Secure Boot State   Off
windows
laptop
battery
power
hibernate
asked on Super User Jan 25, 2021 by DerpyNerd

1 Answer

2

You state, "The power adapter should be able to supply enough power," and that is true if the battery is not shorted internally. If so, it would bring down the bus voltage below what the system requires.

Check the battery condition with a utility such as free HWinfo:

HWinfo Battery data

Compare the current voltage to that specified for the laptop's battery; if significantly less, you have a few options:

  1. Try discharging and recharging the battery as shown in the Clevo P870KM manual.
  2. Try resetting the ACP battery charging mechanism.
  3. Replace the battery. If you use the device mostly on AC power, you might use an inexpensive third-party battery. See the Clevo P870KM Service Manual for changing out the battery.
answered on Super User Jan 25, 2021 by DrMoishe Pippik

User contributions licensed under CC BY-SA 3.0