I have been trying to update my pc from 20h1 to 20h2 but the windows update shows error message 80007002 and when I manually install the update using windows 10 update assistant it downloads completely and then even starts install and gets stuck at 87 percent on the screen where it says do not turn off. What to do? This is the log file.
Matching Profile found: FindRollbackFailure - 3A43C9B5-05B3-4F7C-A955-88F991BB5A48
SetupDiag version: 1.6.0.0
System Information:
Machine Name =
Manufacturer =
Model =
HostOSArchitecture = 1033
FirmwareType = UEFI
BiosReleaseDate = 20160513000000.000000+000
BiosVendor = A12
BiosVersion = A12
HostOSVersion = 10.0.19041
HostOSBuildString = 19041.1.amd64fre.vb_release.191206-1406
TargetOSBuildString = 10.0.19041.621 (vb_release_svc_prod1.201014-1758)
HostOSLanguageId =
HostOSEdition = CoreSingleLanguage
RegisteredAV = Quick Heal Internet Security
FilterDrivers = FileInfo
UpgradeStartTime = 12/20/2020 2:54:38 PM
UpgradeEndTime = 12/20/2020 5:30:40 PM
UpgradeElapsedTime = 02:36:02
CV = Pi3IdU3SlEqpFx93
ReportId =
Error: SetupDiag reports rollback failure found.
Last Phase = Pre OOBE Boot
Last Operation = OOBE boot apply
Error = 0xC1900101-0x4000D
LogEntry:
Refer to "https://docs.microsoft.com/en-us/windows/desktop/Debug/system-error-codes" for error information.
Last Setup Phase:
Phase Name: Pre OOBE Boot
Phase Started: 12/20/2020 4:37:50 PM
Phase Ended: 1/1/0001 12:00:00 AM
Phase Time Delta: 00:00:00
Completed Successfully? False
Last Setup Operation:
Operation Name: OOBE boot apply
Operation Started: 12/20/2020 4:37:50 PM
Operation Ended: 1/1/0001 12:00:00 AM
Operation Time Delta: 0:00:00:00.0000000
Completed Successfully? False
Windows Update is problematic and can fail in many ways.
Below is a list of advice that may help Windows Update work better:
Run the Windows Update troubleshooter in:
Settings > Update & Security > Troubleshoot > Additional troubleshooters >
Windows Update > Run the troubleshooter
Run Microsoft's Windows Update Troubleshooter for Windows 10
Reset Windows Update components by running these commands in an elevated Command Prompt:
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
Ren C:\Windows\System32\catroot2 Catroot2.old
net start msiserver
net start wuauserv
net start cryptSvc
net start bits
If all goes well, delete the .old
folders (or return them if a problem
arrives).
Run the DISM tool in an elevated Command Prompt:
Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /RestoreHealth
Run the following in an elevated PowerShell shell:
SC config trustedinstaller start=auto
If nothing fixes the problem, use a heavy gun:
Repair Install of Windows 10 with an In-place Upgrade
Restarting the stopped windows update services worked for me. THere are other fixes mentioned here which can help you in fixing the error 80070002 on your pc.
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