BSOD 0xA0 on Windows 10

0

Had a BSOD that I'm hoping to diagnose. The entry in Event Viewer corresponding to the BSOD event reads:

The computer has rebooted from a bugcheck. 
The bugcheck was: 0x000000a0 (0x0000000000000614, 0xffff9c8d183de510, 0x0000000000000000, 0x0000000000000000).
A dump was saved in: C:\Windows\MEMORY.DMP.

A quick look at https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0xa0--internal-power-error shows that since parameter 1 is 0x614 then parameter 2 which corresponds to the POP_FX_DEVICE looks to be 0xffff9c8d183de510.

How do I figure out the "human" name for the device given the information above? Or am I missing information and need to dig through C:\Windows\MEMORY.DMP?

windows-10
bsod
asked on Super User Aug 20, 2020 by NJM

2 Answers

1

After doing some more research into how to debug a MEMORY.DMP file I was able to follow the steps in: https://www.digitalcitizen.life/view-contents-dump-file

This process ended up pointing to \SystemRoot\System32\drivers\sshid.sys.

Doing a lookup of this with Google yielded: https://www.sysnative.com/drivers/driver.php?id=sshid.sys

This makes sense as I had literally installed the SteelSeries Engine HID Driver yesterday. Looks like the solution is to either update or uninstall.

answered on Super User Aug 20, 2020 by NJM
0

The article (and another article) implicated hibernation.

That is, the machine is having issues recovering from Hibernation. Disable Hibernation (Power Management Settings), restart and test.

This should help you.

answered on Super User Aug 20, 2020 by John

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