BSOD after Windows 10 Update


I got the Blue Screen of Death after downloading an update. I've been trying to do a system restore but the C: option is grayed out and says:

You must enable system protection on this drive.

Recently I’ve opened the Command Prompt and it takes me to:


In which I’ve entered Rstrui.exe/offline:C:\windows=active

From there I can only select the E: (System) to do the system restore, but it ends in it being unsuccessful, stating:

System Restore failed while restoring the registry from the restore point. An unspecified error occurred during System Restore. (0x80070002)

I’m not sure where to go from here.

asked on Super User Jul 30, 2020 by marioac • edited Jul 31, 2020 by Worthwelle

1 Answer


Summary from question:

I tried the “dism.exe...” command ... “Windows Resource Protection could not perform the requested operation.”

Windows is not running which means you cannot do a Repair Install.

So at this point, for a proper repair, back up all your data, favorites and email by starting in Safe Mode or Command to a USB Hard Drive connected to the system and reinstall Windows.

You can get the Windows 10 ISO for making a UBS Install Key from the Microsoft Media Creation Link:

The re-install will correct deficiencies, and update drivers. Then you can install software slowly to make sure everything is running.

answered on Super User Jul 30, 2020 by John • edited Jul 31, 2020 by John

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