It's been a month since I could last update my operating system. I have Windows 10 that came with my laptop HP ZBook 17 G5. I also have HP Client Security, HP Velocity, HP WorkWise, Intel management and security status, HP Sure click installed by default. I have encountered no problems during my use of the laptop, except that updates and Windows Defender are completely disabled.
When I try to update, I get this message: There were some problems installing updates, but we’ll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: (0x80080005)
I noticed also that my antivirus is turned off, and most alarmingly, I cannot turn it on or scan my computer. I have administrator rights, I am the only user of my laptop, but it says "This setting is managed by your administrator".
I've searched the net for solutions, but couldn't resolve the issue. If I run command prompt as admin and run sfc/scannow
:
If I run Registry Editor as admin, this is what I see:
If I press the windows key+R and run services.msc, under Windows Defender, if I press Start, I get:
@Ramhound If in admin CMD I run winver
, I get:
But in Windows Update, I cannot even check what the last installed update was, if I press "View update history", the app freezes.
I really hope noone hijacked my system. Please help :(
Microsoft has released KB4052623 to solve the issue of Windows Defender not working correctly, if at all.
For those who can't install it automatically via Windows Update, they can get it here: https://www.catalog.update.microsoft.com/Search.aspx?q=KB4052623
I have finally found a solution that worked for me. Follow the link I have given below and do a repair install with the new .iso file for Windows you would get using Windows Media Creation tool. A repair install fixed my problem and updated the windows defender. After that, you can use Windows Update to update things that haven't been updated by the new .iso file. Note: Repair install preserves your files and apps. So you don't have to worry about losing files. https://answers.microsoft.com/en-us/windows/forum/all/error-there-were-some-problems-installing-updates/c169f41a-d795-495f-bfa6-dc99d1f756b1
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