VirtualBox Guest Additions installation error for Windows 10

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My goal is to install VirtualBox Guest Additions onto Windows 10 Pro. After running the installer, I came into the following error

Error Message:

Stopped logging into separate file
Output folder: C:\Program Files\Oracle\VirtualBox Guest Additions
Version: 6.0.14 (Rev 133895)
No previous version of Oracle VM VirtualBox Guest Additions detected
Detected OS: Windows 10 (64-bit)
System Directory: C:\Windows\system32
Checking for installation requirements for Vista / Windows 7 / Windows 8 ...
Verifying file "C:\Windows\system32\d3d9.dll" ...
Verification of file "C:\Windows\system32\d3d9.dll" successful (Vendor: 
Microsoft Corporation, Architecture: amd64)
Verifying file "C:\Windows\SysWOW64\d3d8.dll" ...
Verification of file "C:\Windows\SysWOW64\d3d8.dll" successful (Vendor: 
Microsoft Corporation, Architecture: x86)
Verifying file "C:\Windows\SysWOW64\d3d9.dll" ...
Verification of file "C:\Windows\SysWOW64\d3d9.dll" successful (Vendor: 
Microsoft Corporation, Architecture: x86)
Output folder: C:\Program Files\Oracle\VirtualBox Guest Additions
Extract: DIFxAPI.dll... 100%
Extract: VBoxDrvInst.exe... 100%
Extract: VBoxVideo.inf... 100%
Extract: VBoxVideo.cat... 100%
Extract: iexplore.ico... 100%
Output folder: C:\Program Files\Oracle\VirtualBox Guest Additions
Stopping VBoxService ...
Stopping VBoxService via SCM ...
Stopping VBoxService done
Stopping VBoxTray ...
Stopping VBoxTray done
Output folder: C:\Program Files\Oracle\VirtualBox Guest Additions
Extract: VBoxVideo.sys... 100%
Extract: VBoxDisp.dll... 100%
Extract: VBoxMouse.sys... 100%
Extract: VBoxMouse.inf... 100%
Extract: VBoxMouse.cat... 100%
Extract: VBoxGuest.sys... 100%
Extract: VBoxGuest.inf... 100%
Extract: VBoxGuest.cat... 100%
Extract: VBoxTray.exe... 100%
Extract: VBoxControl.exe... 100%
Extract: VBoxWHQLFake.exe... 100%
Output folder: C:\Windows\system32
Extract: VBoxService.exe... 100%
Output folder: C:\Program Files\Oracle\VirtualBox Guest Additions
Extract: VBoxWddm.cat... 100%
Extract: VBoxWddm.sys... 100%
Extract: VBoxWddm.inf... 100%
Extract: VBoxDispD3D.dll... 100%
Extract: VBoxNine.dll... 100%
Extract: VBoxSVGA.dll... 100%
Extract: VBoxICD.dll... 100%
Extract: VBoxGL.dll... 100%
Extract: VBoxOGL.dll... 100%
Extract: VBoxD3D9wddm.dll... 100%
Extract: wined3dwddm.dll... 100%
Extract: VBoxDispD3D-x86.dll... 100%
Extract: VBoxNine-x86.dll... 100%
Extract: VBoxSVGA-x86.dll... 100%
Extract: VBoxICD-x86.dll... 100%
Extract: VBoxGL-x86.dll... 100%
Extract: VBoxOGL-x86.dll... 100%
Extract: VBoxD3D9wddm-x86.dll... 100%
Extract: wined3dwddm-x86.dll... 100%
Extract: C:\Windows\system32\drivers\VBoxSF.sys... 100%
Extract: C:\Windows\system32\VBoxMRXNP.dll... 100%
Extract: C:\Windows\SysWOW64\VBoxMRXNP.dll... 100%
Extract: C:\Windows\system32\VBoxHook.dll... 100%
Installing drivers ...
Output folder: C:\Program Files\Oracle\VirtualBox Guest Additions
Installing guest driver ...
Executing: "C:\Program Files\Oracle\VirtualBox Guest Additions\VBoxDrvInst.exe" 
driver install "C:\Program Files\Oracle\VirtualBox Guest Additions\
VBoxGuest.inf" "C:\Program Files\Oracle\VirtualBox Guest Additions\
install_drivers.log"
Installing driver ...
INF-File: C:\Program Files\Oracle\VirtualBox Guest Additions\VBoxGuest.inf
(1) ENTER:  DriverPackageInstallW
(1) Installing INF file 'C:\Program Files\Oracle\VirtualBox Guest Additions\
VBoxGuest.inf' (Plug and Play).
(1) Looking for Model Section [VBoxGuest.NTamd64]...
(1) Installing devices with Id "PCI\VEN_80EE&DEV_CAFE&SUBSYS_00000000&REV_00" 
using INF "C:\Windows\System32\DriverStore\FileRepository\
vboxguest.inf_amd64_889795b0272b2035\vboxguest.inf".
(1) Will force install because driver is not better and force flag is set.
(1) ENTER UpdateDriverForPlugAndPlayDevices...
(0) RETURN UpdateDriverForPlugAndPlayDevices.
(1) Installation was successful.
(0) Install completed
(1) RETURN: DriverPackageInstallW  (0x0)
Driver was installed successfully!
A reboot is needed to complete the driver installation!
Execution returned exit code: 0
Installing WDDM video driver...
Executing: "C:\Program Files\Oracle\VirtualBox Guest Additions\VBoxDrvInst.exe" 
driver install "C:\Program Files\Oracle\VirtualBox Guest Additions\VBoxWddm.inf"
"C:\Program Files\Oracle\VirtualBox Guest Additions\install_drivers.log"
Installing driver ...
INF-File: C:\Program Files\Oracle\VirtualBox Guest Additions\VBoxWddm.inf
(1) ENTER:  DriverPackageInstallW
(1) Installing INF file 'C:\Program Files\Oracle\VirtualBox Guest Additions\
VBoxWddm.inf' (Plug and Play).
(1) Looking for Model Section [Model.NTamd64.6.0]...
(1) Installing devices with Id "PCI\VEN_80EE&DEV_BEEF&SUBSYS_040515AD&REV_00" 
using INF "C:\Windows\System32\DriverStore\FileRepository\
vboxwddm.inf_amd64_94630ff289f156f1\vboxwddm.inf".
(1) Installation did not occur because the hardware isn't currently present.
(1) Phantom Device with Hardware/Compatible Id 'PCI\
VEN_80EE&DEV_BEEF&SUBSYS_040515AD&REV_00' already has 'C:\Windows\System32\
DriverStore\FileRepository\vboxwddm.inf_amd64_94630ff289f156f1\vboxwddm.inf' 
installed on it.
(1) No drivers installed. No devices found that match driver(s) contained in 
'C:\Windows\System32\DriverStore\FileRepository\
vboxwddm.inf_amd64_94630ff289f156f1\vboxwddm.inf'.
(1) RETURN: DriverPackageInstallW  (0xE000020B)
ERROR (e000020b): Unknown error!
Execution returned exit code: 2
Error excuting ""C:\Program Files\Oracle\VirtualBox Guest Additions\
VBoxDrvInst.exe" driver install "C:\Program Files\Oracle\VirtualBox Guest 
Additions\VBoxWddm.inf" "C:\Program Files\Oracle\VirtualBox Guest Additions\
install_drivers.log"" (exit code: 2) -- aborting installation
Error excuting ""C:\Program Files\Oracle\VirtualBox Guest Additions\
VBoxDrvInst.exe" driver install "C:\Program Files\Oracle\VirtualBox Guest 
Additions\VBoxWddm.inf" "C:\Program Files\Oracle\VirtualBox Guest Additions\
install_drivers.log"" (exit code: 2) -- aborting installation

These are the things I have tried:

  • Going into safe mode and running the installer

  • uninstalling using the command line option /uninstall

  • Updating Windows to latest

  • Restarted VirtualBox many times

Guest OS - Microsft Windows Version 1909 (OS Build 18363. 720) Windows 10 Pro

Host OS - Ubuntu 19.10 (pop OS) VirtualBox - 6.0.14

Oracle Virtual Guest Additions Installer 6.0.14

windows-10
virtualbox
drivers
virtualization
asked on Super User Mar 20, 2020 by ApproachSloth • edited Mar 20, 2020 by ApproachSloth

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