I am using a MacBook Pro (15-inch, 2017) with macOS 10.15.4 Beta (19E258a). I cannot connect to any Wi-Fi network.
I ran a complete scan of my disk with the antivirus program 'Virus Scanner Plus' and removed all malware.
Then I tried booting in safe mode, and the ping
command, to this result:
tommy@MACBP-5 ~ % ping google.com
ping: cannot resolve google.com: Unknown host
Please help me connect to my Wi-Fi.
EDIT1: I tried all the methods suggested by @ParthShah:
1. Updating my laptop's software: Couldn't check for updates.
2. Disabling Wi-Fi then enabling it: Didn't work.
3. Restarting my modem and router: Didn't work.
4. Restarting my laptop and booting into Safe Mode: Didn't work.
5. Creating a new network location: Didn't work.
Also, I tried the ping
command again, which yielded the same result as above.
EDIT2: I can check for software updates via System Preferences (i.e. connecting to the Apple Software Update Server (swscan.apple.com)), but nothing except that.
EDIT3: @GordonDavisson, I can connect to the Wi-Fi network, but I can't connect to the Internet. (I have edited the title of the question according to this.) The system interface shows the info of the network, like so: And 'iStat Menus 6' shows the information, too:
But, I can't connect to the Internet. This issue is with my MacBook Pro only; My Surface Laptop i7 can connect to the Internet perfectly well.
EDIT4: @GordonDavisson
tommy@MACBP-5 ~ % cat /etc/resolv.conf
#
# macOS Notice
#
# This file is not consulted for DNS hostname resolution, address
# resolution, or the DNS query routing mechanism used by most
# processes on this system.
#
# To view the DNS configuration used by this system, use:
# scutil --dns
#
# SEE ALSO
# dns-sd(1), scutil(8)
#
# This file is automatically generated.
#
nameserver 10.100.0.1
EDIT5: @GordonDavisson
tommy@MACBP-5 ~ % scutil --dns
DNS configuration
resolver #1
nameserver[0] : 10.100.0.1
if_index : 15 (utun1)
flags : Supplemental, Request A records
reach : 0x00000027 (Reachable,Transient Connection,Connection Required,Automatic Connection On Demand)
order : 101600
resolver #2
nameserver[0] : 10.100.0.1
if_index : 15 (utun1)
flags : Request A records
reach : 0x00000027 (Reachable,Transient Connection,Connection Required,Automatic Connection On Demand)
order : 200000
resolver #3
domain : local
options : mdns
timeout : 5
flags : Request A records
reach : 0x00000000 (Not Reachable)
order : 300000
resolver #4
domain : 254.169.in-addr.arpa
options : mdns
timeout : 5
flags : Request A records
reach : 0x00000000 (Not Reachable)
order : 300200
resolver #5
domain : 8.e.f.ip6.arpa
options : mdns
timeout : 5
flags : Request A records
reach : 0x00000000 (Not Reachable)
order : 300400
resolver #6
domain : 9.e.f.ip6.arpa
options : mdns
timeout : 5
flags : Request A records
reach : 0x00000000 (Not Reachable)
order : 300600
resolver #7
domain : a.e.f.ip6.arpa
options : mdns
timeout : 5
flags : Request A records
reach : 0x00000000 (Not Reachable)
order : 300800
resolver #8
domain : b.e.f.ip6.arpa
options : mdns
timeout : 5
flags : Request A records
reach : 0x00000000 (Not Reachable)
order : 301000
DNS configuration (for scoped queries)
resolver #1
search domain[0] : kornet
nameserver[0] : 192.168.1.1
if_index : 5 (en0)
flags : Scoped, Request A records
reach : 0x00020002 (Reachable,Directly Reachable Address)
resolver #2
nameserver[0] : 10.100.0.1
if_index : 15 (utun1)
flags : Scoped, Request A records
reach : 0x00000027 (Reachable,Transient Connection,Connection Required,Automatic Connection On Demand)
EDIT6: @GordonDavisson
EDIT7: @GordonDavisson ANSWER FOUND! The VPN was causing it. (The service 'VPN Unlimited')
Update your Mac if there is an update available. You can check that by going to the Apple menu > About This Mac > Software Update.
Disable Wi-Fi (you can do so by clicking the Wi-Fi icon and selecting ‘Turn Wi-Fi Off’ in the menu bar) and wait a few seconds and then re-enable it.
Restart everything:
Create a new network location
Now try to test if your Internet problem is resolved.
Check the link for more details: https://macreports.com/mac-catalina-wi-fi-problems-fix/
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