Unable to update Windows 7 to Windows 10

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I can't update Windows 7 Home Premium to Windows 10.

After a while, the installation rolls back and Windows 7 starts again with the message:

0x8007001F - 0x20006 the update failed to install during the SAFE_OS phase
             with an error during the REPLICATE_OC operator
  • Microsoft Update Troubleshooter gives the following: 
    Windows Update Error 0x80073712 **Not Corrected**
  • I ran sfc /scannow, but no integrity violations were found, uninstalled antivirus, and ran the System Update Readiness tool, which points to 2 missing files: 
    servicing\packages\Package_152_for_KB3022345~31bf3856ad364e35~amd64~~6.1.1.2.mum
servicing\packages\Package_152_for_KB3022345~31bf3856ad364e35~amd64~~6.1.1.2.cat
    (Other files were missing at first, but I was able to find them on another computer.)


I can't uninstall, or remove, the KB3022345 upgrade using the following, receiving error 0x800f0900:

wusa /Uninstall /Kb:3022345

dism /Online /Remove-Package /PackageName:<name>


I've also run SFCFix and tweaking.com's Windows Repair with no results; at first, Windows 7 could not install updates, but now all W7 updates have been installed.

windows-7
windows-update
asked on Super User Jan 23, 2020 by Pimpoum • edited Feb 24, 2020 by JW0914

3 Answers

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Thanks for the help.

I got some help from the user softwaremaniac at Sysnative forums - he basically helped me remove any reference in the registry to the KB3022345 with the Farbar Recovery Scan Tool.

This KB is not needed any more for Win10 upgrade. If it can't removed by wusa, it can be done by some registry trickery. After that, the Win10 upgrade will be possible again.

Here is the post

Well basically the problem was that the files of KB3022345 were corrupt. and althoug Win10 does not need this KB, it Win7 wouldn't update to Win10 because of the corruption (and the corruption prevented me also to uninstall the bad KB).

So with Farbar Recovery Scan Tool i did a registry search of "KB3022345" and the user at sysnative forum made me a script to delete all the references to the KB.

W10 is on now.

answered on Super User Jan 24, 2020 by Pimpoum • edited Jan 27, 2020 by Pimpoum
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The safest solution would be to do a clean installation of Windows 10, rather than an in-place upgrade from Windows 7.

However, if you would like to keep as many settings as possible from Windows 7, so would like to do a gentle in-place upgrade, and as the problems seem to be with your Windows 7 setup, I would suggest doing it in two steps:

  1. Perform an In-Place Upgrade on Windows 7 to Windows 7
    using a boot media that is on the same Service Pack level. This may fix the problems you are having with missing files, without the doubtful practices of copying them from other computers.

  2. Perform an In-Place Upgrade on Windows 7 to Windows 10
    which might now succeed without these problems.

answered on Super User Jan 23, 2020 by harrymc
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Vijay_Verma's answer at https://answers.microsoft.com/en-us/windows/forum/windows_10-update/windows-10-update-keeps-failing-0x8007001f-0x20006/5797cde4-6996-4359-bea4-644e9c22f48d suggests to delete/rename away these files/folders:

  • C:\Windows\SoftwareDistribution\
  • C:\Windows\System32\catroot2\
  • C:\Windows\Logs\CBS\CBS.Log

It suggests the wuauserv/CryptSvc/BITS/msiserver services will need to be stopped while you remove the folders.

And for CBS.log, the Windows Modules Installer service (TrustedInstaller) needs to be stopped, possibly requiring setting the Startup Type to Manual and rebooting.

answered on Super User Feb 24, 2020 by mwfearnley

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