Settings -> Accounts crashes


On a Windows server 2016 we recently installed, whenever ANY user goes to Settings -> Accounts, it starts loading and crashes. The event log shows an error every time (see below). All users are local and the system is not in a domain.

We have tried several things to resolve it, but the issue persists. Some things we have tried:

  • creating a new user and testing it on there
  • system file check (sfc /scannow)
  • Windows trouble shooter (as well as the downloadable Windows update troubleshooter)
  • reinstalling the Settings app (Get-AppXPackage | foreach {Add-AppxPackage -DisableDevelopmentMode - Register "$($_.InstallLocation) \AppXManifest.xml"})

Event viewer error log:

Faulting application name: SystemSettings.exe, version: 10.0.14393.82, time stamp: 0x57a55dc6
Faulting module name: usercpl.dll, version: 10.0.14393.2608, time stamp: 0x5bd1347f
Exception code: 0xc0000005
Fault offset: 0x000000000000d297
Faulting process id: 0xb80
Faulting application start time: 0x01d5a36c63ad0ee2
Faulting application path: C:\Windows\ImmersiveControlPanel\SystemSettings.exe
Faulting module path: C:\Windows\System32\usercpl.dll
Report Id: dbe77bad-e235-499e-b0c2-13956fa9c637
Faulting package full name: windows.immersivecontrolpanel_6.2.0.0_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID:


Edition: Windows Server 2016 Standard. System says it's up to date.

Updates installed: KB890830,KB4521858,KB4519998,KB4103723,KB890830,KB4520724,KB4525236,KB890830,KB4525236

All the other settings windows seem to work on every user. And as far as i can tell, other UWP programs work..

The built-in Administrator account has the same issue. (settings work, just not the "accounts" settings window)

procdump file:

asked on Super User Nov 25, 2019 by Jeepx • edited Nov 26, 2019 by Jeepx

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