Since about a month I have the problem that a game (Grand Theft Auto V) is crashing all the time. Sometimes the complete PC freezes too so that it displays the old image e.g. a few minutes ago (completely unresponsive, only restarting the PC helps). The time is not predictable, when it crashes. At one time it crashes after five minutes, another time it crashes after half an hour. But one thing is sure - it will crash.
I have contacted the Rockstar Support and they say they can't help me anymore. Things I did asked by the Rockstar Support:
Social Clubmultiple times
AppData/Local/Rockstar Games/GTA Vand
Documents\Rockstar Games\Social Club
C:\Program Files (x86)\Steam\steamapps\common\Grand Theft Auto V\GTAVLauncher.exeand restored via Steam option
Verify integrity of game files
DISM.exe /Online /Cleanup-image /Restorehealthand
sfc /scannowmultiple times
msinfo32including crash reports to the support
Things I tried myself:
I don't have expierenced similar problems in other games/apps.
Temperature is always OK.
Launcher.log from GTA V writes something like:
Reset failed with D3DERR_DEVICELOST. Game exited with code 0xc0000005 Category: 5 (ERROR_CATEGORY_EXIT_CODE) Code: -1073741819 (c0000005) Exit code 0xc0000005 indicates a game crash (STATUS_ACCESS_VIOLATION) Unable to clear in-file and out-file!
How can I find the cause of this error?
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