Since about a month I have the problem that a game (Grand Theft Auto V) is crashing all the time. Sometimes the complete PC freezes too so that it displays the old image e.g. a few minutes ago (completely unresponsive, only restarting the PC helps). The time is not predictable, when it crashes. At one time it crashes after five minutes, another time it crashes after half an hour. But one thing is sure - it will crash.
I have contacted the Rockstar Support and they say they can't help me anymore. Things I did asked by the Rockstar Support:
Social Club
multiple timesAppData/Local/Rockstar Games/GTA V
and Documents\Rockstar Games\Social Club
C:\Program Files (x86)\Steam\steamapps\common\Grand Theft Auto V\GTAVLauncher.exe
and restored via Steam option Verify integrity of game files
DISM.exe /Online /Cleanup-image /Restorehealth
and sfc /scannow
multiple timesmsinfo32
including crash reports to the supportThings I tried myself:
Safe Mode
memtest86
without problemsFurMark
without problemsI don't have expierenced similar problems in other games/apps.
System configuration:
Temperature is always OK.
Launcher.log
from GTA V writes something like:
Reset failed with D3DERR_DEVICELOST.
Game exited with code 0xc0000005
Category: 5 (ERROR_CATEGORY_EXIT_CODE)
Code: -1073741819 (c0000005)
Exit code 0xc0000005 indicates a game crash (STATUS_ACCESS_VIOLATION)
Unable to clear in-file and out-file!
How can I find the cause of this error?
User contributions licensed under CC BY-SA 3.0