I'm using Windows 10 and had Office 365 installed on my pc.
The problem was: I had a 64-Bit
version installed from the office 365 website
which installed it as 64-Bit
. For legacy reasons I need the 32-Bit
version.
So I deinstalled Office
in the Settings > Apps & Features
Panel and headed to Company Portal
to install the right version.
But it always failes with: Error on installation
without further information.
Clicking on the link opens: windows error 0x80070642 site:microsoft.com
on a search engine. I have the option to repeat
, but it won't work, even after rebooting my computer.
Is there some kind of cache I have to delete or what else can I do to resolve this?
It seems to be because there is residue after uninstalling 64-bit version of Office 365. Please try to completely uninstall Office with the uninstall support tool. You can download the tool from the page Uninstall Office from a PC.
If the Office unistall tool doesn't completely uninstall Office from your PC, you can manually uninstall Click-to-Run installation of Office.
You can also perform a clean boot in Windows and reinstall 32-bit version of Office 365 to have a check.
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