I'm using Windows 10 Pro. Tried to turn on BitLocker on C:\
drive but I got the below error:
The startup options on the PC are configured incorrectly. Contact your system administrator for more information.
Since I am my system administrator I googled the error and found tips all over the place that I have to set Group Policy Enable use of BitLocker authentication requiring preboot keyboard input on slates
under Local Computer Policy - Computer Configuration - Administrative Templates - Windows Components - BitLocker Drive Encryption - Operating System Drives
to Enabled. I did that, reloaded the GP (even rebooted the PC several times). But I still get the same error when trying to enable BitLocker. I couldn't find anything else to help me troubleshoot the problem. How can I enable BitLocker?
EDIT:
Output of Get-BitLockerVolume C:
ComputerName: MyPC
VolumeType Mount CapacityGB VolumeStatus Encryption KeyProtector AutoUnlock Protection
Point Percentage Enabled Status
---------- ----- ---------- ------------ ---------- ------------ ---------- ----------
OperatingSystem C: 345.01 FullyDecrypted 0 {} Off
EDIT2:
Tried to enable BitLocker from powershell, got the below error:
PS C:\Windows\system32> Enable-Bitlocker -MountPoint c: -RecoveryKeyPath "D:\Recovery\" -RecoveryKeyProtector
Add-TpmProtectorInternal : BitLocker Drive Encryption cannot be enabled on the operating system drive. Contact the
computer manufacturer for BIOS upgrade instructions. (Exception from HRESULT: 0x80310048)
At C:\Windows\system32\WindowsPowerShell\v1.0\Modules\BitLocker\BitLocker.psm1:2095 char:31
+ ... $Result = Add-TpmProtectorInternal $BitLockerVolumeInternal.MountPo ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : NotSpecified: (:) [Write-Error], COMException
+ FullyQualifiedErrorId : System.Runtime.InteropServices.COMException,Add-TpmProtectorInternal
I believe it has something to do with TPM issues/BIOS issues. You (probably) can end up using a USB to decrypt it, hence not requiring a working TPM...
We ended up resetting BIOS defaults and rebuilding a bunch of machines with this error, which seem to have fixed it for them.
Painful, but seems to work.
Did this PC have 2 drives (c:\ & d:) ? Wondering if the extra partition is somehow borking it, but havent managed to narrow it down further
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