This question has been asked so many times already, but none of the solutions worked, so here we go again. It has been put on hold but I don't see the reason for it.
A friend of mine had a problem with her Laptop. She uses a Windows one but has an iPhone so she needs iTunes to back-up her phone. Unfortunetley she couldn't install iTunes because of some problem regarding the Bonjour service (Wasn't possible to uninstall, even in safe mode). Since she also had 2 anti-virus programmes, massive toolbar hell etc. I suggested to her, that we're just going to re-install Windows, since this can't hurt anyway. She really had 1000 pieces of software installed that she never used. So I re-installed Windows 8.1 and wanted to search for updates, but it never found updates. At first I thought it was just taking long too load and said to her she should do this again when she's home.
A few days later she sends me a message that she can't connect her TV via HDMI (the Laptop never sees the other display, not even in the settings) and that also all her functional keys (brightness, etc.) don't work. I asked her to show me dxdiag (because I wanted to see if she can install drivers if it's an Nvidia gpu for example) and saw that she had sth. along "microsoft basic display adapter", which I found out will be displayed if no drivers are installed. So I wanted to do the update search again, however, like before it never finds updates (not even after hours)
So I started researching a bit and see this is a really common problem. I have now tested so many things out, I don't know what else to do. I did
0x80070490
Windows Update standalone installer for updats on this computer
and like before, never ends I was also able to copy the contents of her log to my computer (I'm doing all these steps via TeamViewer) which you can find here (care, big file)
The last thing I would try to do is to re-install Windows 8.1 again or just go straight to Windows 10, however we don't live THAT close together and she and I work a lot so it will be hard to find a date. So the preferred solution would be that I can somehow fix it via Teamviewer. I'm nearly giving up, but maybe you have some ideas?
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