sony vegas KERNELBASE.dll fault module


i have sony vegas 16 installed on my brand new pc. when i start vegas and try to import a clip that i have downloaded from youtube in mp4 format 1080p 50fps i freeze and than close itself while showing me this message below. anyone can help me ?

Extra Information
   File:                C:\Users\Michele\AppData\Local\VEGAS Pro\16.0\dx_video_grovel_x64.log
   File:                C:\Users\Michele\AppData\Local\VEGAS Pro\16.0\svfx_video_grovel_x64.log
   File:                C:\Users\Michele\AppData\Local\VEGAS Pro\16.0\ocio_x64.log
   File:                C:\Users\Michele\AppData\Local\VEGAS Pro\16.0\dx_grovel_x64.log
   File:                C:\Users\Michele\AppData\Local\VEGAS Pro\16.0\gpu_video_x64.log

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 16.0 (Build 248)
   Problem:             Unmanaged Exception (0xe0434352)
   Fault Module:        C:\Windows\System32\KERNELBASE.dll
   Fault Address:       0x00007FFB7ED054D8
   Fault Offset:        0x00000000000454D8

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 16.0\vegas160.exe
   Process Version:     Version 16.0 (Build 248)
   Process Description: VEGAS Pro
asked on Super User Dec 31, 2018 by Alval • edited Dec 31, 2018 by music2myear

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