Internet Explorer 11 on Windows 7 keeps crashing

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I have several units that are experiencing Internet Explorer 11 crashing.  They all have Windows 7.  I have run all Windows updates – No change.  I have defaulted the browser – No change.

I see the below error in the logs:

Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18666, time stamp: 0x58f30f27
Faulting module name: ntdll.dll, version: 6.1.7601.23796, time stamp: 0x59028db3
Exception code: 0xc0000374
Fault offset: 0x000ce8fb
Faulting process id: 0x23f4
Faulting application start time: 0x01d408951d83f6e2
Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: C:\windows\SysWOW64\ntdll.dll
Report Id: 64f99a72-7488-11e8-b368-3464a9393db8

Any ideas guys?

windows-7
crash
internet-explorer-11
asked on Super User Jun 20, 2018 by Ian Hawkins • edited Jun 22, 2018 by Scott

2 Answers

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If you're using Webroot, disable the Web Shield extension. That is causing the IE and Chrome crashes.

answered on Super User Jun 22, 2018 by Mike-a-tron
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I've been having the exact same problems with Webroot and IE11 w/275+ workstations. I left Web Shield enabled and then disabled Activate browser extensions. enter image description hereI know this fixes the problem. But now I'm working on adding more of the individual modules back in to see which one is the culprit.

answered on Super User Jun 26, 2018 by user918041

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