How to resolve BSoD error message?

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I always turn my work computer off at the end of the business day. I do this to bolster PC health and wellness. Sometimes, however, I come back the next day, turn it on, and it displays the Blue Screen of Death screen:

Here are details specific to my error (retrieved by BlueScreenView downloaded utility, complements of Cory M.)

050818-33243-01.dmp 5/8/2018 6:55:53 AM DRIVER_CORRUPTED_MMPOOL 0x000000d0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 nwifi.sys nwifi.sys+3aea x64 ntoskrnl.exe+a4470 C:\Windows\Minidump\050818-33243-01.dmp 8 15 7601 317,608 5/8/2018 6:58:00 AM

It transitions shortly to the boot choice screen, and I choose "Start Windows normally". This process is repeated a few times; then finally it loads the OS and I can sign in with my credentials and proceed with business as usual. It baffles me that I am being told that "A problem has been detected and Windows has been shut down to prevent damage to your computer" when I MANUALLY OPT TO SHUT DOWN MY COMPUTER. So why am I getting this message? How do I make it stop?

System Info: Alienware, Windows 7 Professional

enter image description here

windows-7
bsod
asked on Super User May 8, 2018 by Sarah Schnoor • edited May 8, 2018 by Anaksunaman

1 Answer

0

This BSOD is caused by a device driver error. when you go to restart/shutdown windows sends a signal to all the programs running to shutdown. A driver on your system is not shutting down in time thus causing windows to throw a BSOD.

This is very common for GPU/Audio drivers to cause this.

Since this is a work computer I would recommend you give this to your IT department and have them fix it because its likely you dont have access to install drivers or make the needed changes to fix this issue.

EDIT 1:

Wishing to be the best community member I can below are the instructions to find the error code for the BSOD you are receiving

  1. Download bluescreenview (https://www.nirsoft.net/utils/blue_screen_view.html)
  2. Open and run bluescreenview
  3. The program will populate with all the BSOD mini-dumps that you have on your system
  4. Select the one with the most recent date
  5. If possible post a screenshot with the view you have of bluescreenview or post the bug check string, bug check code, and all the parameters plus any file that is listed.
answered on Super User May 8, 2018 by Cory M • edited May 8, 2018 by Cory M

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