After upgrading to Windows 10 v1709, I have been getting errors regarding Windows programs. Windows Explorer, Microsoft Management Console, and Snipping Tool have all had "stopped responding" issues. Here are the 2 logged errors I get from the Snipping Tool crash:
1st error (.NET Runtime):
Application: SnippingTool.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FF865B8AFC1
2nd error (Application Error):
Faulting application name: SnippingTool.exe, version: 10.0.16299.15, time stamp: 0xafccc4c1
Faulting module name: ntdll.dll, version: 10.0.16299.248, time stamp: 0xeffc9126
Exception code: 0xc0000005
Fault offset: 0x000000000004afc1
Faulting process id: 0x2fa4
Faulting application start time: 0x01d3ddad27c82a79
Faulting application path: C:\WINDOWS\system32\SnippingTool.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 1aabb947-4440-4c69-8ca6-1e2b63e90044
Faulting package full name:
Faulting package-relative application ID:
From Windows Explorer crashing:
1st error (.NET Runtime):
Application: Explorer.EXE
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FF865B8BFDA
2nd error (Application Error):
Faulting application name: Explorer.EXE, version: 10.0.16299.248, time stamp: 0x18ee648b
Faulting module name: ntdll.dll, version: 10.0.16299.248, time stamp: 0xeffc9126
Exception code: 0xc0000005
Fault offset: 0x000000000004bfda
Faulting process id: 0x830
Faulting application start time: 0x01d3dd73e9a65da2
Faulting application path: C:\WINDOWS\Explorer.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 808edb11-ec12-45b7-836e-f59e3af2a49c
Faulting package full name:
Faulting package-relative application ID:
Looking at these logs, the same component (DLL) failed in both cases, which is C:\WINDOWS\SYSTEM32\ntdll.dll, part of Microsoft .NET Framework.
These crashes most often happen when I minimize the windows and then attempt to restore them.
How can I fix this?
Try to use clean boot to boot PC into a clean environment to see it the issue still occur.
Here is a link:How to perform a clean boot in Windows: https://support.microsoft.com/en-in/help/929135/how-to-perform-a-clean-boot-in-windows
Try to run DISM /Online /Cleanup-Image /RestoreHealth command in Command Prompt (as administrator) to check system files and recovery corrupted files.
Check if the PC is up to date.
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