Windows programs crashing after Windows 10 v1709 upgrade

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After upgrading to Windows 10 v1709, I have been getting errors regarding Windows programs. Windows Explorer, Microsoft Management Console, and Snipping Tool have all had "stopped responding" issues. Here are the 2 logged errors I get from the Snipping Tool crash:

1st error (.NET Runtime):

Application: SnippingTool.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FF865B8AFC1

2nd error (Application Error):

Faulting application name: SnippingTool.exe, version: 10.0.16299.15, time stamp: 0xafccc4c1
Faulting module name: ntdll.dll, version: 10.0.16299.248, time stamp: 0xeffc9126
Exception code: 0xc0000005
Fault offset: 0x000000000004afc1
Faulting process id: 0x2fa4
Faulting application start time: 0x01d3ddad27c82a79
Faulting application path: C:\WINDOWS\system32\SnippingTool.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 1aabb947-4440-4c69-8ca6-1e2b63e90044
Faulting package full name: 
Faulting package-relative application ID: 

From Windows Explorer crashing:

1st error (.NET Runtime):

Application: Explorer.EXE
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FF865B8BFDA

2nd error (Application Error):

Faulting application name: Explorer.EXE, version: 10.0.16299.248, time stamp: 0x18ee648b
Faulting module name: ntdll.dll, version: 10.0.16299.248, time stamp: 0xeffc9126
Exception code: 0xc0000005
Fault offset: 0x000000000004bfda
Faulting process id: 0x830
Faulting application start time: 0x01d3dd73e9a65da2
Faulting application path: C:\WINDOWS\Explorer.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 808edb11-ec12-45b7-836e-f59e3af2a49c
Faulting package full name: 
Faulting package-relative application ID: 

Looking at these logs, the same component (DLL) failed in both cases, which is C:\WINDOWS\SYSTEM32\ntdll.dll, part of Microsoft .NET Framework.

These crashes most often happen when I minimize the windows and then attempt to restore them.

How can I fix this?

windows-10
windows-explorer
crash
windows-10-v1709

1 Answer

0

Try to use clean boot to boot PC into a clean environment to see it the issue still occur.

Here is a link:How to perform a clean boot in Windows: https://support.microsoft.com/en-in/help/929135/how-to-perform-a-clean-boot-in-windows

Try to run DISM /Online /Cleanup-Image /RestoreHealth command in Command Prompt (as administrator) to check system files and recovery corrupted files.

Check if the PC is up to date.

answered on Super User Apr 27, 2018 by Circle_F

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