I sign in to Win 10 with the Microsoft account [me]@outlook.com. It logs in, but many things don't work right. I've tried every remedy I can find online (except nuking the user and starting over), with no luck.
I'd like to end up with a fully functional, MS-sign-in user account, without losing all my data, settings, etc. from the existing user.
Symptoms
- It doesn't show my real name on the login screen or in Settings, just my account email, as in
this question
and
all of these people.
- In Settings > Accounts > Sync your settings, the main toggle is off and grayed out, and a yellow error reads: Some Windows features are only available if you are using a Microsoft account or work account.
Note that I am (apparently) using a Microsoft account. I am not on AD or Azure, as most of these folks are.
- In Settings > Accounts > Sign-in options, clicking Password > Change brings up a dialog box which promptly disappears.
Clicking PIN > Add does nothing at all.
- Using the microsoftaccounts.diagcab troubleshooter from here ends with Microsoft account required. You need a Microsoft account to sync your settings.
That leads me to think that Windows in some sense hasn't registered my MS account.
- When I try Settings > Accounts > Your info > Sign in with a local account instead, I can go through the little wizard, but it ends with We're sorry, but something went wrong. Your Microsoft account wasn't changed to a local account. Code: 0x80004005
This is the real kicker, because un-linking the MS account seems to be a fix for all these other symptoms.
Stuff I've tried
- Setting my user's Full name in
lusrmgr.msc
. It affected the name display on the login screen temporarily, but then it blanked out, and the display went back to the account email.
- Removing the [me]@outlook.com credentials from Credential Manager.
- Deleting all the [me]@outlook.com registry keys. (There were no other accounts in neighboring keys.)
- Changing the MS account password.
- Clean boot and safe mode.
- Creating a new local user and signing in with [me]@outlook.com. It stopped me, saying that account already existed on this computer.
- Signing in and out of other MS-linked things like Cortana, One Drive, and Store.
- Signing in and out and rebooting, x1000.
sfc
and dism
- Windows update
- Removing the device at https://account.microsoft.com/devices
It hasn't come back, though I've logged in with the account. That also suggests to me that Windows is somehow not really connecting with the account.
- Everything else in every google result for every variation of every symptom.
- Banging my head on the desk.
Details
- I'm on Windows 10 Enterprise, v. 1709, build 16299.192.
- I have local admin and total control over the PC.
- My network connectivity is fine. I can log into the MS account on websites just fine.
- The computer used to be on an AD domain, and I logged in with a domain user. I've since left the domain (on a workgroup now, and a new user) and refreshed the PC.
- As far as I'm aware, [me]@outlook.com has always been the primary account email. There is no other alias to switch back to, as some people suggest.