Windows 10 Creator Updates failing with 0x80004005 Error
I've been unable to install Windows 10 creator updates on an Acer Veriton X6610. Here's a dump from system info for the machine...
OS Name Microsoft Windows 10 Pro
Version 10.0.15063 Build 15063
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name MICK-PC2017
System Manufacturer Acer
System Model Veriton X6610G
System Type x64-based PC
System SKU To be filled by O.E.M.
Processor Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Acer P01-B0, 10/08/2011
SMBIOS Version 2.7
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer Acer
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Workstation
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale Australia
Hardware Abstraction Layer Version = "10.0.15063.850"
User Name TONICSYSTEMS\mick
Time Zone AUS Eastern Daylight Time
Installed Physical Memory (RAM) 24.0 GB
Total Physical Memory 23.9 GB
Available Physical Memory 15.9 GB
Total Virtual Memory 34.9 GB
Available Virtual Memory 26.0 GB
Page File Space 11.0 GB
Page File C:\pagefile.sys
Device Encryption Support Reasons for failed automatic device encryption: PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
This machine is about 5 years old. Whilst there are no issues doing a clean install from an ISO for Windows 10, none of the past "Creator updates" have succeeded. Nor can I manually upgrade the system from an ISO.
For past creator updates I've resolved this issue by simply doing a fresh install from an ISO for the creator update.
The following is a link to a zip file containing logs from the C:\$WINDOWS.~BT\ folder
https://1drv.ms/u/s!AmKXLr_eXls3k0BvmHsmxuE1c71I
This has become a much bigger issue as Microsoft now seems to sending out these updates every 6 months instead of every year now. Plus the system's prompting to start update have become much more problematic, repeatedly asking you to pick a time when you have already selected a time in the future and sometimes giving you limited options on delaying the update.
EDIT: Event Log entry contains....
Fault bucket 128033362033, type 5
Event Name: WinSetupDiag02
Response: Not available
Cab Id: 0
Problem signature:
P1: 1
P2: 2
P3: 9
P4: 1
P5: 0x80004005
P6: 0x50015
P7: 15063
P8: rs2_release
P9: 16299
P10: rs3_release
Attached files:
\\?\C:\$WINDOWS.~BT\Sources\Panther\SetupAct.log
\\?\C:\$WINDOWS.~BT\Sources\Panther\diagerr.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC1D6.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC19A.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC1BA.tmp.txt
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_1_6db14e0451333502ba4d48798d4e849a61d3b4_00000000_4603c737
Analysis symbol:
Rechecking for solution: 0
Report Id: 918aa387-154a-4008-81dc-6b7c24582e58
Report Status: 268435456
Hashed bucket: c52536445b66d0192c98ee8bd0f86913
The tail of the setupact.log is...
2018-01-24 17:30:19, Info CONX ConX::Compatibility::CCompatibilityHost::SetCorrelationVector:(wsc:setup:): Correlation Vector [bb8efTW1cU2JS2tG.999.23.5.0]
2018-01-24 17:30:19, Info CONX ConX::Compatibility::CCompatibilityHost::SetCorrelationVector:(wsc:wica:): Correlation Vector [bb8efTW1cU2JS2tG.999.23.6.0]
2018-01-24 17:30:19, Info CONX Compatibility Finalize called
2018-01-24 17:30:19, Info SP SetupPlatform opted-in to sqm
2018-01-24 17:30:19, Info MOUPG MoSetupPlatform: Upload telemetry data
2018-01-24 17:30:19, Info MOUPG Finalize: Remapping install error [0x80004005] -> [0xC1900108] for telemetry.
2018-01-24 17:30:19, Info MOUPG Finalize: Reporting result value: [0xC1900108]
2018-01-24 17:30:19, Info MOUPG CSetupDiagnostics: Tracing Data [DWORD] -> [Setup360MappedResult]=[0xC1900108] [8f08e3e8-5e7e-4dc3-a037-2c454c952ef4][51a8edc8-8eec-4e39-92b5-c92c7d8990f8][][0x1]
2018-01-24 17:30:19, Info MOUPG CSetupDiagnostics: Tracing Data [DWORD] -> [Setup360Result]=[0x80004005] [8f08e3e8-5e7e-4dc3-a037-2c454c952ef4][51a8edc8-8eec-4e39-92b5-c92c7d8990f8][][0x1]
2018-01-24 17:30:19, Info MOUPG CSetupDiagnostics: Tracing Data [DWORD] -> [Setup360Extended]=[0x50015] [8f08e3e8-5e7e-4dc3-a037-2c454c952ef4][51a8edc8-8eec-4e39-92b5-c92c7d8990f8][][0x1]
2018-01-24 17:30:19, Info MOUPG CSetupDiagnostics: Tracing Data [CUSTOM] -> [WindowsUpdateExit] -> [Win10UA:VNL:URL:9252:<1.4.9200.22334>:<1>:{904F4934-3283-4014-A303-E669EB09BB9D}:[10.0.15063]:[2]][8f08e3e8-5e7e-4dc3-a037-2c454c952ef4][51a8edc8-8eec-4e39-92b5-c92c7d8990f8][][0x1]
2018-01-24 17:30:19, Info MOUPG CSetupDiagnostics: Tracing Data [CUSTOM] -> [Downlevel] -> [Win10UA:VNL:URL:9252:<1.4.9200.22334>:<1>:{904F4934-3283-4014-A303-E669EB09BB9D}:[10.0.15063]:[2]][8f08e3e8-5e7e-4dc3-a037-2c454c952ef4][51a8edc8-8eec-4e39-92b5-c92c7d8990f8][f3ebf6fe-f27f-4647-ad88-b82daf29be44][][Failed][Windows 10 Pro][15063][1][2][0x80004005][0x50015][16299]
2018-01-24 17:30:19, Info MOUPG Finalize: Retrieving downlevel ticks from registry...
2018-01-24 17:30:19, Info MOUPG Finalize: Converting [504] downlevel ticks to seconds...
2018-01-24 17:30:19, Info MOUPG Finalize: Reporting total downlevel time: [2520 seconds]
2018-01-24 17:30:19, Info MOUPG CSetupDiagnostics: Tracing Data [DWORD] -> [Setup360DownlevelTime]=[0x9D8] [8f08e3e8-5e7e-4dc3-a037-2c454c952ef4][51a8edc8-8eec-4e39-92b5-c92c7d8990f8][][0x1]
2018-01-24 17:30:19, Info MOUPG MoSetupPlatform: Releasing NewSystem object...
2018-01-24 17:30:19, Info Set Watson bucketing parameter #3 to 1
2018-01-24 17:30:19, Info SP CDeploymentBase::CleanupMounts: Unmounting directory C:\$WINDOWS.~BT\Sources\SafeOS\SafeOS.Mount
[17292] Received unmount request for image with guid 67fd60f9-f33c-41b2-bbb6-5943a9b29cd8.
[17292] Unmount for image at C:\$WINDOWS.~BT\Sources\SafeOS\SafeOS.Mount complete.
2018-01-24 17:30:33, Info SP Persist diagnostics data for new system for future uploading
2018-01-24 17:30:33, Info Persisting diagnostics data to C:\$WINDOWS.~BT\Sources\Diagnostics\diagnostics.dat
2018-01-24 17:30:33, Info Diagnostics data saved successfully
2018-01-24 17:30:33, Warning SP SPUninitializeNetwork: Not running in Windows PE; will not try to uninitialize network
2018-01-24 17:30:33, Info SP OPERATIONTRACK: CNewSystem Release
2018-01-24 17:30:33, Info MOUPG MoSetupPlatform: NewSystem object released!
2018-01-24 17:30:33, Info MOUPG MoSetupPlatform: Releasing Setup Platform object...
2018-01-24 17:30:33, Info SP Releasing the setup platform
2018-01-24 17:30:33, Info SP StopTelemetry: 1
2018-01-24 17:30:33, Info SP UploadTelemetryData: 1
2018-01-24 17:30:33, Info SP CorrelationVector: bb8efTW1cU2JS2tG.999.26
2018-01-24 17:30:33, Info SP Try to merge diagnostics data from default new system data file
2018-01-24 17:30:33, Info Initializing diagnostics helper; data file = C:\$WINDOWS.~BT\Sources\Diagnostics\diagnostics.dat
2018-01-24 17:30:33, Info Found existing diagnostics data, attempting to load it.
2018-01-24 17:30:33, Info Merging diagnostics data for WatsonBucket
2018-01-24 17:30:33, Info Merging diagnostics data success
2018-01-24 17:30:33, Info SP Finish merge diagnostics data
2018-01-24 17:30:33, Info SP Start uploading diagnostics data for setup platform
2018-01-24 17:30:33, Info DIAGER DiagERInitialize:Entry Also Initialized the log
2018-01-24 17:30:33, Info DIAGER IDiagER::IDiagER:Entry
2018-01-24 17:30:33, Info DIAGER CWfpER::Initialize:Entry
2018-01-24 17:30:33, Info DIAGER CWfpER::Initialize:Entry
2018-01-24 17:30:33, Info DIAGER Consent Value = HKCU\Software\Microsoft\Windows\Windows Error Reporting\Consent!WinSetupDiag02 has been set to 4
2018-01-24 17:30:33, Info Failed to get watson parameter override. Hr=[0x80070002]
2018-01-24 17:30:33, Info Failed to get watson parameter override. Hr=[0x80070002]
2018-01-24 17:30:33, Info Failed to get watson parameter override. Hr=[0x80070002]
2018-01-24 17:30:33, Info Failed to get watson parameter override. Hr=[0x80070002]
2018-01-24 17:30:33, Info Failed to get watson parameter override. Hr=[0x80070002]
2018-01-24 17:30:33, Info Failed to get watson parameter override. Hr=[0x80070002]
2018-01-24 17:30:33, Info Failed to get watson parameter override. Hr=[0x80070002]
2018-01-24 17:30:33, Info Failed to get watson parameter override. Hr=[0x80070002]
2018-01-24 17:30:33, Info Failed to get watson parameter override. Hr=[0x80070002]
2018-01-24 17:30:33, Info Failed to get watson parameter override. Hr=[0x80070002]
2018-01-24 17:30:33, Warning Failed to delete watson parameter overrides. Hr=[0x80070002]
2018-01-24 17:30:33, Info Watson Bucketing Parameters[0] = 1
2018-01-24 17:30:33, Info Watson Bucketing Parameters[1] = 2
2018-01-24 17:30:33, Info Watson Bucketing Parameters[2] = 9
2018-01-24 17:30:33, Info Watson Bucketing Parameters[3] = 1
2018-01-24 17:30:33, Info Watson Bucketing Parameters[4] = 0x80004005
2018-01-24 17:30:33, Info Watson Bucketing Parameters[5] = 0x50015
2018-01-24 17:30:33, Info Watson Bucketing Parameters[6] = 15063
2018-01-24 17:30:33, Info Watson Bucketing Parameters[7] = rs2_release
2018-01-24 17:30:33, Info Watson Bucketing Parameters[8] = 16299
2018-01-24 17:30:33, Info Watson Bucketing Parameters[9] = rs3_release
2018-01-24 17:30:33, Info DIAGER DiagERAddBucketingParameters:Entry
2018-01-24 17:30:33, Info DIAGER CWfpER::AddBucketingParameters:Entry
2018-01-24 17:30:33, Info DIAGER IDiagER::AddBucketingParameters:Entry
2018-01-24 17:30:33, Info DIAGER CWfpER::AddBucketingParameters:Adding bucketing param=1
2018-01-24 17:30:33, Info DIAGER CWfpER::AddBucketingParameters:Adding bucketing param=2
2018-01-24 17:30:33, Info DIAGER CWfpER::AddBucketingParameters:Adding bucketing param=9
2018-01-24 17:30:33, Info DIAGER CWfpER::AddBucketingParameters:Adding bucketing param=1
2018-01-24 17:30:33, Info DIAGER CWfpER::AddBucketingParameters:Adding bucketing param=0x80004005
2018-01-24 17:30:33, Info DIAGER CWfpER::AddBucketingParameters:Adding bucketing param=0x50015
2018-01-24 17:30:33, Info DIAGER CWfpER::AddBucketingParameters:Adding bucketing param=15063
2018-01-24 17:30:33, Info DIAGER CWfpER::AddBucketingParameters:Adding bucketing param=rs2_release
2018-01-24 17:30:33, Info DIAGER CWfpER::AddBucketingParameters:Adding bucketing param=16299
2018-01-24 17:30:33, Info DIAGER CWfpER::AddBucketingParameters:Adding bucketing param=rs3_release
2018-01-24 17:30:33, Info DIAGER DiagERSetHeader:Entry
2018-01-24 17:30:33, Info DIAGER CWfpER::SetHeader:Entry
2018-01-24 17:30:33, Info DIAGER IDiagER::SetHeader:Entry
2018-01-24 17:30:33, Info DIAGER CWfpER::SetHeader:Setting header=Microsoft Windows Installation encountered a problem and needs to close. We are sorry for the inconvenience
2018-01-24 17:30:33, Info CDiagnosticsHelper::GetWatsonFilesToAttach: Attaching file C:\$WINDOWS.~BT\Sources\Panther\SetupAct.log
2018-01-24 17:30:33, Info CDiagnosticsHelper::GetWatsonFilesToAttach: Attaching file C:\$WINDOWS.~BT\Sources\Panther\diagerr.xml
2018-01-24 17:30:33, Info DIAGER DiagERAddFiles:Entry
2018-01-24 17:30:33, Info DIAGER CWfpER::AddFiles:Entry
2018-01-24 17:30:33, Info DIAGER IDiagER::AddFiles:Entry
2018-01-24 17:30:33, Info DIAGER CWfpER::AddFiles:Adding file=C:\$WINDOWS.~BT\Sources\Panther\SetupAct.log
2018-01-24 17:30:33, Info DIAGER CWfpER::AddFiles:Adding file=C:\$WINDOWS.~BT\Sources\Panther\diagerr.xml
2018-01-24 17:30:33, Info DIAGER DiagERSubmitEx:Entry
2018-01-24 17:30:33, Info DIAGER CWfpER::Submit:Entry
2018-01-24 17:30:35, Info DIAGER Watson Error Report submitted and Result=2
2018-01-24 17:30:35, Info DIAGER DiagERTerminate:Entry
2018-01-24 17:30:35, Info DIAGER CWfpER::~CWfpER:Entry
2018-01-24 17:30:35, Info DIAGER Consent Value = HKCU\Software\Microsoft\Windows\Windows Error Reporting\Consent!WinSetupDiag02 has been cleaned out
2018-01-24 17:30:35, Info DIAGER IDiagER::~IDiagER:Entry
2018-01-24 17:30:35, Info Key CollectTrace is not available.
2018-01-24 17:30:35, Info Copy telemetry file: source folder: C:\$WINDOWS.~BT\Sources\Panther, destination folder: C:\ProgramData\Microsoft\Diagnosis\ETLLogs
2018-01-24 17:30:35, Info Copy etl files: source: C:\$WINDOWS.~BT\Sources\Panther\DlTel-Merge.etl, destination: C:\ProgramData\Microsoft\Diagnosis\ETLLogs\DlTel-Merge.etl
2018-01-24 17:30:35, Info Copy etl files: source: C:\$WINDOWS.~BT\Sources\Panther\DlTel-Merge1.etl, destination: C:\ProgramData\Microsoft\Diagnosis\ETLLogs\DlTel-Merge1.etl
2018-01-24 17:30:35, Info pCopyTelemetryFile: Wrote CV bb8efTW1cU2JS2tG.999.26 to ETL C:\ProgramData\Microsoft\Diagnosis\ETLLogs\DlTel-Merge1.etl:$ETLUNIQUECVDATA
2018-01-24 17:30:35, Info Diagtrack service is running
2018-01-24 17:30:37, Info Successfully Forceuploaded the telemetry data.
2018-01-24 17:30:37, Info Upload files successfully so we can remove all etl files.
2018-01-24 17:30:37, Info SP Closing Panther Logging
2018-01-24 17:30:37, Info MOUPG MoSetupPlatform: Setup Platform object released!
2018-01-24 17:30:37, Info MOUPG Finalize: Leaving Execute Method
2018-01-24 17:30:37, Warning MOUPG CSetupDiagnostics::ReportData - Not reporting WINDLP data point [0x2004]
2018-01-24 17:30:37, Warning MOUPG CSetupDiagnostics::ReportData - Not reporting WINDLP data point [0x2003]
2018-01-24 17:30:37, Warning MOUPG CSetupDiagnostics::ReportData - Not reporting WINDLP data point [0x2001]
2018-01-24 17:30:37, Info MOUPG ProgressHandlerAction: Sending final progress message for action [0].
2018-01-24 17:30:37, Info MOUPG ProgressHandlerAction FinalUpdate: 0x0, 0x0 / 0x0, 0x0
2018-01-24 17:30:37, Info MOUPG ProgressHandlerAction: Sending final progress message for action [0].
2018-01-24 17:30:37, Info MOUPG ProgressHandlerAction FinalUpdate: 0x0, 0x0 / 0x0, 0x0
2018-01-24 17:30:37, Info MOUPG Waiting for actions thread to exit.
2018-01-24 17:30:37, Info MOUPG Actions thread has exited.
2018-01-24 17:30:37, Warning MOUPG CSetupDiagnostics::ReportData - Not reporting WINDLP data point [0x2004]
2018-01-24 17:30:37, Warning MOUPG CSetupDiagnostics::ReportData - Not reporting WINDLP data point [0x2000]
2018-01-24 17:30:37, Warning MOUPG CSetupDiagnostics::ReportData - Not reporting WINDLP data point [0x3000]
2018-01-24 17:30:37, Info MOUPG DlpTask: Leaving Execute Method
2018-01-24 17:30:37, Info MOUPG SetupNotify: Specifying extended data [0x50015] for error [0x80004005].
2018-01-24 17:30:37, Info MOUPG SetupHost: Reporting error event -> [0x80004005, 0x50015]
2018-01-24 17:30:37, Warning MOUPG SetupNotify::ReportEvent - Report ID or Event Reporter not available.
2018-01-24 17:30:37, Info MOUPG SetupManager: FailureCount = [8]
2018-01-24 17:30:37, Info MOUPG SetupManager: Requesting cleanup level [0x2] from parent process.
2018-01-24 17:30:37, Info MOUPG Setup phase change: [SetupPhaseError] -> [SetupPhaseUnpack]
2018-01-24 17:30:37, Info MOUPG SetupManager: Deleting task: [Prepare]...
2018-01-24 17:30:37, Info MOUPG SetupManager: Deleting task: [Install]...
2018-01-24 17:30:37, Info MOUPG SetupManager: Deleting task: [Exit]...
2018-01-24 17:30:37, Info MOUPG SetupManager: Found unpack task! Restarting layout action...
2018-01-24 17:30:37, Error MOUPG CSetupManager::Execute(237): Result = 0x80004005
2018-01-24 17:30:37, Error MOUPG CSetupHost::Execute(375): Result = 0x80004005
2018-01-24 17:30:37, Info CONX Uninitializing compatibility provider wsc:setup:...
2018-01-24 17:30:37, Info CONX Uninitializing compatibility provider wsc:wica:...
2018-01-24 17:30:37, Info MOUPG SetupUI: Calling PowerClearRequest with type [0x1]...
2018-01-24 17:30:37, Info MOUPG SetupUI: Power request cleared!
2018-01-24 17:30:37, Info MOUPG **************** SetupHost Logging End ****************
asked on Super User Jan 23, 2018 by 
Mick
Mick1 Answer
The error is due to TPM. Your TPM chip not compatible.
You are required to have a TPM 2.0 model and not a TPM 1.2.
Device Encryption requires InstantGo/Connected Standby certification, which requires TPM 2.0 (and is not supported by 1.2).
So don't use TPM at all and you'll be fine.
answered on Super User Jan 23, 2018 by 
Overmind
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