Windows 10 cannot shut down

0

After recent Windows 10 update, windows will not shut down. It turn black as if shutting down but after that the computer stays on and go to login screen.

(Same if I shut down from start menu of login screen.)

Event Views - System Error matching shut down time All Event ID 10016

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {6B3B8D23-FA8D-40B9-8DBD-B950333E2C52} and APPID {4839DDB7-58C2-48F5-8283-E1D1807D0D7D} to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {6B3B8D23-FA8D-40B9-8DBD-B950333E2C52} and APPID {4839DDB7-58C2-48F5-8283-E1D1807D0D7D} to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {D63B10C5-BB46-4990-A94F-E40B9D520160} and APPID {9CA88EE3-ACB7-47C8-AFC4-AB702511C276} to the user PC20151118\User SID (S-1-5-21-679355930-4074167791-2210837944-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Event Views - Application errors matching shut down time

All are Event Id 1000.

Faulting application name: ATKEX_cmd.exe, version: 0.0.0.0, time stamp: 0x00000000 Faulting module name: KERNELBASE.dll, version: 10.0.16299.15, time stamp: 0x2cd1ce3d Exception code: 0x0eedfade Fault offset: 0x001008b2 Faulting process ID: 0x2968 Faulting application start time: 0x01d37a837c3c0072 Faulting application path: C:\Program Files\Realtek\Audio\HDA\ATKEX_cmd.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report ID: 6522abdd-536a-42f8-8c2d-ec401419f07a Faulting package full name: Faulting package-relative application ID:

Faulting application name: ATKEX_cmd.exe, version: 0.0.0.0, time stamp: 0x00000000 Faulting module name: KERNELBASE.dll, version: 10.0.16299.15, time stamp: 0x2cd1ce3d Exception code: 0x0eedfade Fault offset: 0x001008b2 Faulting process ID: 0x2968 Faulting application start time: 0x01d37a837c3c0072 Faulting application path: C:\Program Files\Realtek\Audio\HDA\ATKEX_cmd.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report ID: fb8a4681-c381-40c1-b387-7044e688f084 Faulting package full name: Faulting package-relative application ID:

Faulting application name: ATKEX_cmd.exe, version: 0.0.0.0, time stamp: 0x00000000 Faulting module name: KERNELBASE.dll, version: 10.0.16299.15, time stamp: 0x2cd1ce3d Exception code: 0x0eedfade Fault offset: 0x001008b2 Faulting process ID: 0x1650 Faulting application start time: 0x01d37a837dd3217d Faulting application path: C:\Program Files\Realtek\Audio\HDA\ATKEX_cmd.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report ID: aa6f3581-1384-4225-9b08-f9f0558aec3a Faulting package full name: Faulting package-relative application ID:

Faulting application name: ATKEX_cmd.exe, version: 0.0.0.0, time stamp: 0x00000000 Faulting module name: KERNELBASE.dll, version: 10.0.16299.15, time stamp: 0x2cd1ce3d Exception code: 0x0eedfade Fault offset: 0x001008b2 Faulting process ID: 0x1650 Faulting application start time: 0x01d37a837dd3217d Faulting application path: C:\Program Files\Realtek\Audio\HDA\ATKEX_cmd.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report ID: 638e0047-244b-48cb-8302-61b925fb6fa0 Faulting package full name: Faulting package-relative application ID:

Somewhat reminds me of this question: Windows 10, frequent system "progressive" crashes (already tried a lot ...)

Which I never truly answered but solved by NOT installing Asus motherboard drivers (I kept those provided when installing Windows). The relation may be unclear as the other question doesn't have Event Viewer entries but there where also many app/services "security permission" issues.

Tried: sfc /scannow: "Windows Resource Protection did not find any integrity violation."

Trying : Looks like the issue may come from Asus Realtek Audio drivers. (I also have Asos Xonar Essence STX in the computer. Uninstalled and deleted from computer Asus Realtek Audio drivers, restarted, managed to shutdown before login. But after login Windows automatically reinstalls them. Tried with the device turn off but this way is still blocking, might try to install new drivers version. Otherwise, how can I prevent widnows from reinstalling the drivers ?

Tried Asus drivers latest version: still preventing Windows from shutting down.

Tried further: Computer's properties > Advanced system setings > Hardware > Device Installation Settings > No . Then disable Realtek Audio. Then uninstalled + deleted drivers. Then reboot. Tried to shut down from login screen (before login) failed (while according to previous tests I expected it to work). Logged in again: Windows reinstalled the drivers anyway (latest version).

windows-10
shutdown
asked on Super User Dec 21, 2017 by TTT • edited Dec 22, 2017 by TTT

1 Answer

-3

'windows cannot be shutdown' i have some solutions that might work. solution one hold down the power button for 10 seconds. another solution that may work is pulling out the plug for 10 seconds. please let me know if this helps.

Peace out. source https://support.microsoft.com/en-us/help/4036280/surface-force-a-shut-down-and-restart-your-surface also works with windows.

answered on Super User Mar 1, 2019 by james

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