I recently purchased a RĂ˜DE NT-USB microphone which uses generic USB Audio drivers and claims to work out of the box with both OSX and Windows. On OSX I had no issues but on Windows I ran into an issue with the driver not installing.
When opening the device manager I see that the microphone has a yellow triangle on it and it does not show up under playback or recording devices. Right clicking on the microphone in the device manager and then clicking 'Update drivers' shows an error that says drivers could not be installed, see below:
I am using an ROG STRIX Z270E motherboard. I have tried all of the USB ports that are available with the same result. When switching the USB ports I have tried uninstalling the device and restarted the computer numerous times in many different combinations. Still I am left with the same result.
What can I do to try to fix the driver issue with a generic USB microphone when drivers fail to install?
I appreciate the help!
Edit: adding install log from C:\Windows\inf\setupapi.dev.log
>>> [Device Install (DiShowUpdateDevice) - USB\VID_19F7&PID_0003&MI_00\6&1D13485A&1&0000]
>>> Section start 2017/11/30 08:49:10.027
cmd: "C:\Windows\system32\mmc.exe" C:\Windows\system32\devmgmt.msc
dvi: {DIF_UPDATEDRIVER_UI} 08:49:10.028
dvi: Default installer: Enter 08:49:10.029
dvi: Default installer: Exit
dvi: {DIF_UPDATEDRIVER_UI - exit(0xe000020e)} 08:49:10.029
ndv: {Update Driver Software Wizard - USB\VID_19F7&PID_0003&MI_00\6&1D13485A&1&0000}
ndv: Search options: 0x00000203
ndv: Searching currently installed INF
dvi: {Build Driver List} 08:49:11.328
dvi: Searching for hardware ID(s):
dvi: usb\vid_19f7&pid_0003&rev_0100&mi_00
dvi: usb\vid_19f7&pid_0003&mi_00
dvi: Searching for compatible ID(s):
dvi: usb\class_01&subclass_01&prot_00
dvi: usb\class_01&subclass_01
dvi: usb\class_01
dvi: {Build Driver List - exit(0x00000000)} 08:49:11.331
ndv: Searching default INF path
dvi: {Build Driver List} 08:49:11.332
dvi: Searching for hardware ID(s):
dvi: usb\vid_19f7&pid_0003&rev_0100&mi_00
dvi: usb\vid_19f7&pid_0003&mi_00
dvi: Searching for compatible ID(s):
dvi: usb\class_01&subclass_01&prot_00
dvi: usb\class_01&subclass_01
dvi: usb\class_01
dvi: Created Driver Node:
dvi: HardwareID - USB\CLASS_01
dvi: InfName - C:\Windows\System32\DriverStore\FileRepository\wdma_usb.inf_amd64_48d65adf692e432c\wdma_usb.inf
dvi: DevDesc - USB Audio Device
dvi: Section - USBAudio
dvi: Rank - 0x00ff2002
dvi: Signer Score - INBOX
dvi: DrvDate - 09/28/2017
dvi: Version - 10.0.16299.15
dvi: {Build Driver List - exit(0x00000000)} 08:49:11.450
dvi: {DIF_SELECTBESTCOMPATDRV} 08:49:21.001
dvi: Using exported function 'MediaClassInstaller' in module 'C:\Windows\system32\mmci.dll'.
dvi: Class installer == mmci.dll,MediaClassInstaller
dvi: Class installer: Enter 08:49:21.014
dvi: Class installer: Exit
dvi: Default installer: Enter 08:49:21.014
dvi: {Select Best Driver}
dvi: Class GUID of device changed to: {4d36e96c-e325-11ce-bfc1-08002be10318}.
dvi: {DIF_DESTROYPRIVATEDATA} 08:49:21.015
dvi: Class installer: Enter 08:49:21.015
dvi: Class installer: Exit
dvi: Default installer: Enter 08:49:21.016
dvi: Default installer: Exit
dvi: {DIF_DESTROYPRIVATEDATA - exit(0xe000020e)} 08:49:21.016
dvi: Selected Driver:
dvi: Description - USB Audio Device
dvi: InfFile - c:\windows\system32\driverstore\filerepository\wdma_usb.inf_amd64_48d65adf692e432c\wdma_usb.inf
dvi: Section - USBAudio
dvi: {Select Best Driver - exit(0x00000000)}
dvi: Default installer: Exit
dvi: {DIF_SELECTBESTCOMPATDRV - exit(0x00000000)} 08:49:21.018
sto: {Setup Import Driver Package: C:\Windows\INF\wdma_usb.inf} 08:49:21.035
sto: Driver package already imported as 'wdma_usb.inf'.
sto: {Setup Import Driver Package - exit (0x00000000)} 08:49:21.058
dvi: Searching for hardware ID(s):
dvi: usb\vid_19f7&pid_0003&rev_0100&mi_00
dvi: usb\vid_19f7&pid_0003&mi_00
dvi: Searching for compatible ID(s):
dvi: usb\class_01&subclass_01&prot_00
dvi: usb\class_01&subclass_01
dvi: usb\class_01
dvi: Class GUID of device changed to: {4d36e96c-e325-11ce-bfc1-08002be10318}.
ump: Installation will be processed asynchronously
!!! ndv: Device install failed for device.
!!! ndv: Error 0xe0000246: One of the installers for this device cannot perform the installation at this time.
ndv: Installing NULL driver.
ump: Installation will be processed asynchronously
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