Dell 7470 Application Crashes

0

I have a Dell Latitude E7470 laptop, purchased late 2016. Currently standard apart from an Intel 600p 1tb SSD.

I am experiencing frequent application crashes - Excel, Word, Visual Studio 2015, SQL Management Studio. The Video driver also crashes regularly. It occasionally crashes as I am trying to shut it down (BSOD - but with a red tinge!).

It is running Windows 10 with the creator update, but was crashing before the update.

Its a reasonably high spec machine. I've attempted to increase the memory, but put it back to the original spec as I was trying to eliminate that as a cause. (i.e., I have tried different memory in the laptop, but is still has application crashes)

I am pretty sure that it is not the motherboard as this was replaced due to a battery charging error.

The SSD SMART information says that it is 100% good

I have done a complete reinstall blanking the disk, so I do not think that it is the installation.

Has anyone got any ideas of what the cause might be?

Some Example Logs from event viewer (as requested by Will.Beninger)

Faulting application name: git-remote-https.exe, version: 2.12.1.1, time stamp: 0x00000000
Faulting module name: ntdll.dll, version: 10.0.15063.0, time stamp: 0xb79b6ddb
Exception code: 0xc0000005
Fault offset: 0x000000000002e0a7
Faulting process ID: 0x5570
Faulting application start time: 0x01d2d7783426ec01
Faulting application path: C:\Program Files\Git\mingw64\libexec\git-core\git-remote-https.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report ID: 3a0715e3-8257-40ea-8d12-6a96b10fcb12
Faulting package full name: 
Faulting package-relative application ID: 

and

Faulting application name: devenv.exe, version: 14.0.25420.1, time stamp: 0x57685d85
Faulting module name: clr.dll, version: 4.7.2098.0, time stamp: 0x59028d36
Exception code: 0xc0000005
Fault offset: 0x00023bca
Faulting process ID: 0x24fc
Faulting application start time: 0x01d2d79814a1c918
Faulting application path: C:\Program Files (x86)\Microsoft Visual Studio 14.0\Common7\IDE\devenv.exe
Faulting module path: C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
Report ID: fd052dc6-7c8c-49f8-8973-7ffdef804048
Faulting package full name: 
Faulting package-relative application ID: 

and

Faulting application name: OUTLOOK.EXE, version: 16.0.8067.2115, time stamp: 0x5918b6d6
Faulting module name: mso98win32client.dll, version: 0.0.0.0, time stamp: 0x5918d2d8
Exception code: 0xc0000005
Fault offset: 0x000bbc34
Faulting process ID: 0x1588
Faulting application start time: 0x01d2d79f0e072a91
Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE
Faulting module path: C:\Program Files (x86)\Common Files\Microsoft Shared\Office16\mso98win32client.dll
Report ID: 2e1c6592-13f4-42ea-bef0-4ff6ab0be041
Faulting package full name: 
Faulting package-relative application ID: 

and

Faulting application name: EXCEL.EXE, version: 16.0.8067.2115, time stamp: 0x5918bd78
Faulting module name: mso98win32client.dll, version: 0.0.0.0, time stamp: 0x5918d2d8
Exception code: 0xc0000005
Fault offset: 0x000b9968
Faulting process ID: 0x1130
Faulting application start time: 0x01d2d7a01c00f785
Faulting application path: C:\Program Files (x86)\Microsoft Office\Root\Office16\EXCEL.EXE
Faulting module path: C:\Program Files (x86)\Common Files\Microsoft Shared\Office16\mso98win32client.dll
Report ID: 01303d51-d498-4ca8-9427-3e1acf15eefd
Faulting package full name: 
Faulting package-relative application ID: 

and (where I get the BSOD with a red tinge)

The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ca (0x0000000000000005, 0xffffaf8b67dec660, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 00000000-0000-0000-0000-000000000000.
windows-10
bsod
dell-latitude
asked on Super User May 30, 2017 by LawrenceF • edited Aug 10, 2017 by fixer1234

1 Answer

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From your most recent update with event logs. I would recommend some of the following troubleshooting steps (in order of time, cost, complexity).

1) Run System File Checker tool from admin Command Window:

sfc /scannow

2) Update all of your drivers for attached devices. Your Plug & Play is hitting a BSOD due to a 0xCA: PNP_DETECTED_FATAL_ERROR with a parameter of 0x5. This is defined as (copied over):

PDO freed while linked in devnode tree: The object manager reference count on a PDO dropped to zero while the devnode was still linked in the tree. (This usually indicates that the driver is not adding a reference when returning the PDO in a query IRP.)

a) Open up device manager (right click my computer, manage) and right click on your plugged in devices and select update driver
b) Find official drivers from online where possible.

3) Change out the RAM. Not ideal, but it's worth a try to see if this is a hardware issue.

answered on Super User Jun 2, 2017 by Will.Beninger

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