Windows 10 Creators Update > Every tab in Settings > Network & Internet and Connection menu won't open

1

After installing new Creators Update, I've got issues with my Network settings. When I open Settings app, then click on Network & Internet and choose any tab, app just crashes. Only a few tabs are working (such as Proxy, Data Usage, Airplane mode and Status). Every other tab crashes the settings app. Also, when I open Connections menu, I didn't see any available Wi-Fi networks:

picture

In Event Viewer I got these errors:
1. When trying to open Connection menu:

Faulting application name: ShellExperienceHost.exe, version: 10.0.15063.0, time stamp: 0x58ccbd2e
Faulting module name: msvcrt.dll, version: 7.0.15063.0, time stamp: 0x3280d1b7
Exception code: 0x40000015
Fault offset: 0x000000000000ad32
Faulting process id: 0x1434
Faulting application start time: 0x01d2b60bb3e11ef3
Faulting application path: C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe
Faulting module path: C:\WINDOWS\System32\msvcrt.dll
Report Id: 2ddc8310-5447-4568-8203-281ea72a9db2
Faulting package full name: Microsoft.Windows.ShellExperienceHost_10.0.15063.0_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: App
Faulting application name: RuntimeBroker.exe, version: 10.0.15063.0, time stamp: 0x782fe8f8
Faulting module name: ntdll.dll, version: 10.0.15063.0, time stamp: 0xb79b6ddb
Exception code: 0xc0000409
Fault offset: 0x00000000000282b1
Faulting process id: 0xd1c
Faulting application start time: 0x01d2b60bd07f627d
Faulting application path: C:\Windows\System32\RuntimeBroker.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 79ebe539-7d5f-4f06-b3af-a45279273caa
Faulting package full name: 
Faulting package-relative application ID: 

2. When opening Settings > Network & Internet > Wi-Fi:

Faulting application name: SystemSettings.exe, version: 10.0.15063.0, time stamp: 0x7c8bd05a
Faulting module name: ntdll.dll, version: 10.0.15063.0, time stamp: 0xb79b6ddb
Exception code: 0xc0000409
Fault offset: 0x00000000000ac526
Faulting process id: 0x1fac
Faulting application start time: 0x01d2b60ccd930c6a
Faulting application path: C:\WINDOWS\ImmersiveControlPanel\SystemSettings.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: c13e5b15-f4cb-44b9-b303-12b3856c862b
Faulting package full name: windows.immersivecontrolpanel_6.2.0.0_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: microsoft.windows.immersivecontrolpanel

3. When opening Settings > Network & Internet > Ethernet:

Faulting application name: SystemSettings.exe, version: 10.0.15063.0, time stamp: 0x7c8bd05a
Faulting module name: ntdll.dll, version: 10.0.15063.0, time stamp: 0xb79b6ddb
Exception code: 0xc0000409
Fault offset: 0x00000000000ac668
Faulting process id: 0x1c0
Faulting application start time: 0x01d2b60cf1b08acd
Faulting application path: C:\WINDOWS\ImmersiveControlPanel\SystemSettings.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 732762d5-3f9f-43e7-b858-ea1ccbb2a0bd
Faulting package full name: windows.immersivecontrolpanel_6.2.0.0_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: microsoft.windows.immersivecontrolpanel

4. When opening Settings > Network & Internet > Dial-Up:

Faulting application name: SystemSettings.exe, version: 10.0.15063.0, time stamp: 0x7c8bd05a
Faulting module name: Windows.UI.Xaml.dll, version: 10.0.15063.0, time stamp: 0x72781892
Exception code: 0xc0000005
Fault offset: 0x00000000003b164c
Faulting process id: 0x2374
Faulting application start time: 0x01d2b60d0aa44636
Faulting application path: C:\WINDOWS\ImmersiveControlPanel\SystemSettings.exe
Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll
Report Id: 51f17a76-56d1-4f3d-80c5-dfaf9c974bf5
Faulting package full name: windows.immersivecontrolpanel_6.2.0.0_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: microsoft.windows.immersivecontrolpanel

5. When opening Settings > Network & Internet > VPN:

Faulting application name: SystemSettings.exe, version: 10.0.15063.0, time stamp: 0x7c8bd05a
Faulting module name: ntdll.dll, version: 10.0.15063.0, time stamp: 0xb79b6ddb
Exception code: 0xc0000409
Fault offset: 0x00000000000ac668
Faulting process id: 0xf5c
Faulting application start time: 0x01d2b60d2c12d137
Faulting application path: C:\WINDOWS\ImmersiveControlPanel\SystemSettings.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 71c59d41-4e09-456a-9fd6-06e9130c20ab
Faulting package full name: windows.immersivecontrolpanel_6.2.0.0_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: microsoft.windows.immersivecontrolpanel

6. When opening Settings > Network & Internet > Mobile HotSpot:

Faulting application name: SystemSettings.exe, version: 10.0.15063.0, time stamp: 0x7c8bd05a
Faulting module name: ntdll.dll, version: 10.0.15063.0, time stamp: 0xb79b6ddb
Exception code: 0xc0000409
Fault offset: 0x00000000000282b1
Faulting process id: 0x1750
Faulting application start time: 0x01d2b60d3fddc490
Faulting application path: C:\WINDOWS\ImmersiveControlPanel\SystemSettings.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 8934d578-ef60-4485-9893-007567c5e4fd
Faulting package full name: windows.immersivecontrolpanel_6.2.0.0_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: microsoft.windows.immersivecontrolpanel

What I've tried so far:

  1. Safe boot.
  2. sfc /scannow.
  3. DISM (Check, Scan, Restore Health).

UPD: I created another user and all the Settings worked. The problem only with the main user account. UPD2: Windows 10 Repair Upgrade didn't solve the problem either.

windows
networking
windows-10
crash
windows-10-v1703
asked on Super User Apr 15, 2017 by monteua • edited Apr 16, 2017 by monteua

3 Answers

1

Try Windows 10 Repair Upgrade.

If it didn't help, create a new account and check, if you're still having this problem. I solved my problem by creating a new user account.

answered on Super User Apr 17, 2017 by monteua
0

Looking at the dump shows the following issues:

RuntimeBroker.exe crash because of INVALID_POINTER_READ_c0000005_rtutils.dll!AcquireWriteLock (accessing null pointer):

00 ntdll!NtWaitForMultipleObjects
01 KERNELBASE!WaitForMultipleObjectsEx
02 KERNELBASE!WaitForMultipleObjects
03 kernel32!WerpReportFaultInternal
04 kernel32!WerpReportFault
05 KERNELBASE!UnhandledExceptionFilter
06 ntdll!RtlUserThreadStart$filt$0
07 ntdll!_C_specific_handler
08 ntdll!RtlpExecuteHandlerForException
09 ntdll!RtlDispatchException
0a ntdll!KiUserExceptionDispatch
0b ntdll!RtlpWaitOnCriticalSection
0c ntdll!RtlpEnterCriticalSectionContended
0d ntdll!RtlEnterCriticalSection
0e rtutils!AcquireWriteLock
0f rtutils!TraceCreateServerThread
10 rtutils!TracePrintfExA
11 rasapi32!IsRasmanServiceRunning
12 rasapi32!LoadRasmanDllAndInit
13 rasapi32!RasRegisterEntryChangeNotification
14 RasMediaManager!Windows::Networking::UX::Internal::NetmanClient::_RegisterRAS
15 RasMediaManager!Windows::Internal::ComTaskPool::CTaskWrapper<<lambda_9e5327b33811052196ca3464d5821a1c> >::Run
16 RasMediaManager!Windows::Internal::ComTaskPool::CThread::_ThreadProc
17 RasMediaManager!Windows::Internal::ComTaskPool::CThread::s_ExecuteThreadProc
18 RasMediaManager!Windows::Internal::ComTaskPool::CThread::s_ThreadProc
19 kernel32!BaseThreadInitThunk
1a ntdll!RtlUserThreadStart

The call rasapi32!IsRasmanServiceRunning indicates that is is checked if the Remote Access Connection Manager (RasMan) service is running or not. Check if the service runs.

ShellExperienceHost.exe crash is caused by failed remote procedure call:

Stowed Exception #1 @ 0x0000016793bf9cf0
    0x800706BE (FACILITY_WIN32 - Win32 Undecorated Error Codes): The remote procedure call failed

    Stack    : 0x167936c99f0
        7ffd2e48b431 combase!RoOriginateError+0x51
        7ffd20792d43 wincorlib!Platform::Details::ReCreateException+0x63
        7ffd20792bf2 wincorlib!__abi_WinRTraiseCOMException+0x12
        7ffcf6f2142d NetworkUX!__abi_WinRTraiseException+0xb5
        7ffcf6f6f105 NetworkUX!Windows::Networking::UX::INetworkUXManager::GetUXCategories+0x41
        7ffcf6f724db NetworkUX!NetworkUX::ViewContext::_Initialize+0x1d7
        7ffcf6f01840 NetworkUX!<lambda_1d9043053e3afd6a4260a1edea240dd5>::operator()+0x184
        7ffcf6f4dce7 NetworkUX!Windows::System::Threading::WorkItemHandler::Invoke+0x27
        7ffcf6f5b6a6 NetworkUX!?__abi_Windows_System_Threading_WorkItemHandler___abi_IDelegate____abi_Invoke@?Q__abi_IDelegate@WorkItemHandler@Threading@System@Windows@@2345@UE$AAAJPE$AAUIAsyncAction@Foundation@5@@Z+0x16
        7ffd1d373c54 threadpoolwinrt!Windows::System::Threading::CThreadPoolWorkItem::CommonWorkCallback+0xa4
        7ffd1d3736a4 threadpoolwinrt!Windows::System::Threading::CThreadPoolWorkItem::BatchedCallback+0x84
        7ffd2efd3031 ntdll!TppWorkpExecuteCallback+0x131
        7ffd2efd1999 ntdll!TppWorkerThread+0x6c9
        7ffd2eb92774 kernel32!BaseThreadInitThunk+0x14
        7ffd2f000d61 ntdll!RtlUserThreadStart+0x21

This could be also caused because of the not running RASMan service which provides VPN and network.

The settings app SystemSettings.exe crashes because of INVALID_POINTER_WRITE_c0000005_rasapi32.dll!StringCopyWorkerW Also access of null pointer in Remote Access API. So this could be also related to the service issue.

answered on Super User Apr 16, 2017 by magicandre1981
0

I faced the same issue. Crash dumps showed some problem with RASMan module. I solved the problem by deleting some dial-up connections I had. Try deleting any dial-up or VPN connections you have.

answered on Super User Apr 24, 2017 by PrashantKumar96

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