Windows 10 File History crashing when trying to restore my files


My old hard drive crashed so I had to replace it with a new one. I performed a fresh install of Windows 10 in it. I have a file history backup on my external hard drive, so I connected it and set up the file history on my new Windows installation successfully. It is backing up and working as it supposed to, but when I try to restore my old files it just crashes after I select the option and it starts to loading the files.

It is not possible that it is the external hard drive's fault because I can copy all the files away from it without getting an error, I ran a chkdsk /f just to be safe too, no errors found. The problem is that the files are all renamed with a timestamp on them and removing all of these timestamps from my files would take forever...

Anyway, the crash produces the following log:

Faulting application name: FileHistory.exe, version: 10.0.10586.0, time stamp: 0x5632cf47
Faulting module name: fhshl.dll, version: 10.0.10586.0, time stamp: 0x5632d7aa
Exception code: 0xc0000005
Fault offset: 0x000000000000aa64
Faulting process id: 0xffc
Faulting application start time: 0x01d241071d460c25
Faulting application path: C:\Windows\System32\FileHistory.exe
Faulting module path: C:\Windows\system32\fhshl.dll
Report Id: 8b04b4f1-2b7d-454e-8c82-7dfdd8ef5789
Faulting package full name: 
Faulting package-relative application ID:

I'm attaching the screenshot of what happens when I try to recover my files. Error after opening the restore files option

Is there anyone that can help me with this?

asked on Super User Nov 17, 2016 by axys93 • edited Nov 17, 2016 by bwDraco

1 Answer


I found out that if you use a previous build of Windows 10, it is unable to recover files created with File History on newer builds, so after I updated my Windows 10 to the Anniversary Update, it worked again, although I have tried to recover my files in another way and did a mess... lost several files.

Microsoft could at least warn about the possibility of not being able to recover files on previous versions of Windows 10.

answered on Super User Nov 30, 2016 by axys93

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