Why does Excel 2016 (365) crash intermittently when a network file is open?


Excel 2016 is crashing on at least 3 computers when the user has a file open on the network.

There are several of these events on all affected computers:

Faulting application name: EXCEL.EXE, version: 16.0.7167.2060, time stamp: 0x57cdbe01
Faulting module name: EXCEL.EXE, version: 16.0.7167.2060, time stamp: 0x57cdbe01
Exception code: 0xc0000005
Fault offset: 0x002be817
Faulting process id: 0x108c
Faulting application start time: 0x01d22313fcf5b04f
Faulting application path: C:\Program Files\Microsoft Office\root\Office16\EXCEL.EXE
Faulting module path: C:\Program Files\Microsoft Office\root\Office16\EXCEL.EXE
Report Id: 7b3fb31e-8f08-11e6-99c1-b8ac6f3e3f53
Faulting package full name: %14
Faulting package-relative application ID: %15

Here is what I have tried so far that did not work:

Does anyone have a fix? I can provide additional information as necessary.


asked on Super User Oct 10, 2016 by cande • edited Aug 10, 2017 by fixer1234

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