Error 0x80070003 when attempting to sign into Microsoft Account with Groove Music and other apps


I have the Windows 10 Anniversary update running on a domain managed machine (Windows Server 2012 R2 domain controller) which uses Folder Redirection and Roaming Profiles. When logged in and connected to the domain, several applications including the Store, Groove Music, Feedback hub will not sign into my Microsoft account. Previously they would with no problem. Now however, they refuse to sign in with no errors (mostly), its as if the functionality has been completely removed as the sign in in the respective applications button does nothing.

Strangely, if I log into the machine when not connected to the domain, which then uses my cached profile information, everything works OK!

The only clue/error message provided was from Groove Music:

Can't sign in

The item is missing or can't get to it.


This appears on the Sign in button in Groove Music, other applications just do nothing when clicking sign in.

In addition the "Email & app accounts" option within the Settings app (Settings > Account) never loads any information and just hangs with the loading dots and trying to add an account with the "Mail and Calendar app" via the Add Account button also does nothing. This all seems related to each other however.

I'm aware that Roaming Profiles and Windows 10 don't seem to get a long, but was wondering is there a fix for this, as I thought RS1 was meant to fix this from 1511.

I tried reinstalling the apps via Powershell but they remain in this bizarre state.

Any ideas?

asked on Super User Aug 13, 2016 by James White • edited Jun 12, 2020 by Community

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