I have a HP laptop was trying to upgrade to windows 10 last week, looks like something went wrong during installation and since then i can't boot my laptop anymore,
Things I've tried
So my question is is there anything else i can try on it? or it's easier to use it as spare parts for my next computer??
Don't panic. Your computer should be ok.
First of all, you said you were upgrading to windows 10. If you didn't backup your personal files (like text documents) before upgrading, be careful since installing Windows from disk may erase them (if you choose to format or repartition the disk)
If you didn't erase the disk yet, your files should still be on the disk. Files on Desktop
and in Documents
folder are normally stored in c:\users\(your_user_name)\
. Try this guide if you need them. You may run into exact same problem you already described however - see below.
In your scenario options 1,3,4,5 will not work because you were in the middle of upgrade process and it failed. You need to reinstall the system to make it usable again.
The real problem is the error: A required CD/DVD drive device driver is missing.
What it windows DVD trying to say is that it cannot find a driver file that would allow your DVD-drive to function.
There may be different reasons why this could happens:
I suggest you abandon the DVD and write Windows setup onto a USB-stick flash drive.
You will need a working computer with internet connection.
Copy any files off your USB-drive. Following steps will erase all files from it
Download Windows installation file from this page
Navigate to this page. Download the tool and refer to usage guide on that page.
clean installation
, not upgrade
because the latter may fail if the system in question is not working properly before upgrade as is in your case.Insert USB-stick in your computer and turn it on. If it will not boot from USB, read you computer manual on how to get into a boot menu. Usually you need to press F8 or F12 upon boot several times.
Install Windows normally. It should work.
If you still get a same or similar error, update your quiestion with exact model number of your computer (see stickers on the bottom) and windows version you are trying to install.
All of your laptop's ports are USB3.0 (they imitate USB2.0 ports but only when booting; not colored blue for no sane reason)
Also I see no reason not to include a $1 Windows installation DVD with $1000 laptop, but then that's HP for you.
Anyway, looks like your laptop actually does need drivers to install the OS, and HP website does not provide them directly. Here is what you need to do:
More product selection options
-> Enter product serial number
Driver - Controller
categoryUSB 3.0 controller
driver (for me it was: Intel USB 3.0 Host Controller Driver (American, International)
)c:\swsetup\(packagename)\
).
Browse
and select the folder you downloaded the driver to. *.inf
). For me it would be folder e:\swsetup\SP70655\Drivers\Win7\x64\
. Win10
folder for example - in that case Win7
or Win8
will do. Try different foldersOk
to continue with installation. Windows should normally load the drivers and continue as normalUser contributions licensed under CC BY-SA 3.0