I'm trying to open an AI file that opened last week but won't open anymore. It was saved as an AI file with CS6 compatibility. It will open in Adobe reader but I can't just resave it and open the new file in Illustrator because it has some Map Layers which use the MAPublisher plugin. Any idea on how to repair or open this file in AI? I've taken the steps in this link: How to recover a corrupted AI file, but there is no detailed error message so I don't know which part of the AIPrefs file to look at which has over 1000 lines of code. The event viewer error shows this:
Faulting application name: Illustrator.exe, version: 22.214.171.1242, time stamp: 0x4f6e45b7 Faulting module name: Illustrator.exe, version: 126.96.36.1992, time stamp: 0x4f6e45b7 Exception code: 0xc0000005 Fault offset: 0x00000000006407a1 Faulting process id: 0x148c Faulting application start time: 0x01d1c70566bb49fe Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe Faulting module path: C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe
Does it only happen with that one file? are other files okay? If every other file you have open without issues than the file is corrupt and that is the issue.
If not, and this is happening with multiple files chances are it's Adobe Illustrator, looking at the error in event log it looks like AI is the issue, to test this follow the below steps.
1.) Go into Control Panel
2.) Go to Uninstall a program
3.) Click Uninstall/Change on illustrator
4.) Next the Uninstaller should pop up, it will give you the option to uninstall Illustrator or Repair it, Choose repair.
5.) Then try to open the file again.
6.) If that doesn't work, completely uninstall Illustrator and re-install it.
If either of those suggestions do now work then its the file itself causing issues, to test the file try using a separate workstation with illustrator installed, or open it in another Adobe product that will open it besides reader, Photoshop, Bridge etc...
Hopefully these suggestions narrow it down for you.
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