Windows 7 Complete PC Backup - Fails with error code: 0x80070002


While doing a Complete PC Backup in Windows 7 I received dialog reading:

Windows Backup...error

The backup did not complete successfully.

Open the Backup and Restore Control Panel to view settings

From there I clicked the Options button.

Windows Backup: Troubleshooting Options

Check your backup

Windows Backup encountered invalid MediaID.bin file on the drive where the backup is saved. Restore from a different backup or delete the MediaID.bin file and try to create another backup. The MediaID.bin file can be found under \MediaID.Bin & \\MediaId.Bin.

I deleted the file in question (MediaID.bin) from X:\ (one of the drives being backedup( and tried the backup again.

Next I was presented with a dialog that read:

Windows Backups: Troubleshooting Options

Check your backup

The system connot find the file specified.

Try to run backup again

Change backup settings

Backup Time: 2/10/2010 12:17 PM Backup location: FreeAgent Drive (E:) Error code: 0x80070002

Additionally I checked the error log and I found this:

  <Event xmlns="">
            <Provider Name="Windows Backup" />
            <EventID Qualifiers="0">4104</EventID>
            <TimeCreated SystemTime="2010-02-10T17:17:48.000000000Z" />
            <Security />
      - <EventData>
            <Data>The system cannot find the file specified. (0x80070002)</Data>

Viewed the following document: searched for 0x80070002 and tried and follow the directions...

I noticed that none of the profiles was missing a ProfileImagePath, I also noticed that the people commenting on the page said that they weren't missing it either.

I'm currently trying the backup again, but this time I unchecked all of the user's profiles and opted only to backup the two drives X: and C: on to E:\

I'll let you know what happens.

Any ideas?

asked on Super User Feb 10, 2010 by leeand00 • edited Feb 11, 2010 by Jared Harley

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