Windows update error 80072EE2 connecting to WSUS

3

We have a new HP Elitebook 8440p with Windows 7 Pro 64-bit we are deploying on our network. It can run Windows Updates just fine across the Internet; however, when I point it to get Windows Update via the internal WSUS server, it comes back with the error code 80072EE2.

The WSUS server itself appears to work for all other computers in the domain apart from this new model.

What I've done and information:

  • Reinstalling Windows 7 Pro from scratch
  • I've checked the registry for any vendor WSUS server pointers
  • Not running any proxy to connect to the server
  • Eliminated Firewall and any security software from the equation
  • Tried with and without AV, as well as fresh build with no AD ever installed
  • Tried with the firewall on and with it off
  • Connected it directly to the network the WSUS server was on
  • Checked it for any spyware/malware (just in case)
  • Registered the following dlls: oleaut32.dll, jscript.dll, vbscript.dll, msxml.dll, softpub.dll, wintrust.dll, initpki.dll, cryptdlg.dll
  • Tried changing the MTU of the LAN card, and also rolled back the driver to an older version.
  • Tried running MS Fixit (both the newer version as well as the older version that allows you to run it in aggressive mode).
  • Tried installing the latest version of Windows update agent.
  • Tried the following Start > type cmd in start search > right click “run as administrator”.
net stop wuauserv 
cd %systemroot% 
ren SoftwareDistribution SoftwareDistribution.old 
net start wuauserv
net stop bits - The BITS service is not started (message)
net start bits 
net stop cryptsvc 
cd %systemroot%\system32 
ren catroot2 catroot2.old - 
net start cryptsvc 
regsvr32 Softpub.dll /s
regsvr32 Wintrust.dll /s
regsvr32 Initpki.dll /s 
regsvr32 Mssip32.dll /s
  • Restart the computer after the above commands
  • I can see it make the connection through my network and I can see it come up on the WSUS server under computers, however it just never seems to actually get past that.

Also tried installing the windows 7 64bit server update readiness tool. Here is my Windowsupdate.log

2016-01-29 15:35:50:634
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PT +++++++++++  PT: Synchronizing server updates  +++++++++++
2016-01-29 15:35:50:634
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PT   + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://172.16.8.21:8530/ClientWebService/client.asmx
2016-01-29 15:38:16:182
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Misc WARNING: Send failed with hr = 80072ee2.
2016-01-29 15:38:16:182
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Misc WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2016-01-29 15:38:16:182
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Misc FATAL: SOAP/WinHttp - SendRequest: SendRequestUsingProxy failed. error 0x80072ee2
2016-01-29 15:38:16:182
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PT   + Last proxy send request failed with hr = 0x80072EE2, HTTP status code = 0
2016-01-29 15:38:16:182
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PT   + Caller provided credentials = No
2016-01-29 15:38:16:182
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PT   + Impersonate flags = 0
2016-01-29 15:38:16:182
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PT   + Possible authorization schemes used = 
2016-01-29 15:38:16:182
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PT WARNING: SyncUpdates failure, error = 0x80072EE2, soap client error = 5, soap error code = 0, HTTP status code = 200
2016-01-29 15:38:16:182
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PT WARNING: PTError: 0x80072ee2
2016-01-29 15:38:16:182
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PT WARNING: SyncUpdates_WithRecovery failed.: 0x80072ee2
2016-01-29 15:38:16:182
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PT WARNING: Sync of Updates: 0x80072ee2
2016-01-29 15:38:16:182
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PT WARNING: SyncServerUpdatesInternal failed: 0x80072ee2
2016-01-29 15:38:16:182
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Agent   * WARNING: Failed to synchronize, error = 0x80072EE2
2016-01-29 15:38:16:182
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Agent   * WARNING: Exit code = 0x80072EE2
2016-01-29 15:38:16:182
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Agent *********
2016-01-29 15:38:16:182
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Agent **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
2016-01-29 15:38:16:182
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Agent *************
2016-01-29 15:38:16:182
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Agent WARNING: WU client failed Searching for update with error 0x80072ee2
2016-01-29 15:38:16:213
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AU >>##  RESUMED  ## AU: Search for updates [CallId = {EDED43F9-1E65-4EE2-ABC6-8ECBD9F69190}]
2016-01-29 15:38:16:213
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AU   # WARNING: Search callback failed, result = 0x80072EE2
2016-01-29 15:38:16:213
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AU   # WARNING: Failed to find updates with error code 80072EE2
2016-01-29 15:38:16:213
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AU #########
2016-01-29 15:38:16:213
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AU ##  END  ##  AU: Search for updates [CallId = {EDED43F9-1E65-4EE2-ABC6-8ECBD9F69190}]
2016-01-29 15:38:16:213
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AU #############
windows-7
windows
updates
wsus
asked on Super User Jan 29, 2016 by user551458 • edited Jan 29, 2016 by Pillsbury IT Doughboy

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