Windows 10 update won't install printer driver - Error 0x80240017

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Recently I got a driver update for my HP printer delivered through the Windows 10 updater. It seems that the driver was successfully downloaded but cannot be properly installed, every time I try I'll get the following error:

There were problems installing some updates, but we'll try again later. If you keep seeing this and want to search the web or contact support for information, this may help:

  • Hewlett-Packard driver update for HP LaserJet CP 1025 - Error 0x80240017

The printer is actually a network printer. I checked the driver through the device manager and the newest driver is supposedly already installed. So I went ahead and uninstalled the printer (which is now a problem since I cannot simply add the printer again because I have no access to the network currently) to get rid of the update error, but the error still persists. Troubleshooting the updater also has no effect.

Now I wanted to check the registry entries (as was suggested here) for the printer in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print but the HP printer doesn't show up any more (maybe uninstalling was too early) and therefore I have no idea what registries I could delete without breaking anything.

Does anyone have an idea on how to proceed? Maybe even a complete different approach?

EDIT:

  • the suggested approach in the comments to install the HP driver suite didn't work for me
windows-10
drivers
windows-registry
windows-update
print-drivers
asked on Super User Jan 20, 2016 by user190080 • edited Jan 22, 2016 by user190080

1 Answer

1

I had a similar issue with error 0x80240017 regarding the printer driver

The following steps as explained in this link worked for me

Step 1: Open CMD with Administrator privilege (Start button > Command Prompt with Admin).

Step 2: Type or Copy paste "DISM.exe /Online /Cleanup-image /Scanhealth" and press “Enter” key.

Step 3: After it Type or Copy paste "DISM.exe /Online /Cleanup-image /Restorehealth" and hit Enter key. Exit from the Command Prompt Window.

answered on Super User Aug 10, 2016 by benbac

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